Manager, Insights and Analytics

3 days ago


Dubai, United Arab Emirates Qureos Full time

**About The Company**

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.

Unifonic’s solutions integrate customer communication channels including text, voice, messaging and web into a single platform to enable companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment.

From SMS for online banking to WhatsApp vaccination requests, Unifonic empowers organizations to transform customer experience while allowing them to focus on core business activities without maintaining costly communication infrastructures.
Unifonic connects enterprises like Saudi Electricity Company, Saudi Ministry of Health, Absher, Uber, Aramex, Noon, as well as leading banks and financial institutions throughout the region, in addition to health, education, travel, e-commerce, and logistics sectors worldwide.

With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by local corporate presence in four countries and a dedicated team of 300+ professionals serving clients 24/7.

**Description**

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.

**Analytics and Insights Manager**

The Marketing team at Unifonic are looking for an Analytics and Insights Manager to lead the development and execution of insights, measurements and strategies that drive commercial growth at unifonic. Reporting directly to the Director of Demand Generation, you will directly influence commercial strategy, pricing, GTM and much more. In addition to providing insights, you will own the systems and processes used to generate insights and tangible business recommendations. In this role you will measure success not just by the amount of insights produced but by the overall effectiveness of its tangible outcomes. In addition, you will build and manage an analyst team and collaborate closely with business leadership regionally and globally to achieve commercial objectives.

**Responsibilities**

The responsibilities of the Analytics and Insights Manager include but are not limited to
- Maintain a lean, effective management cadence for accountability and decision making, allowing the team to remain nimble and dynamic while setting up the business to meet and exceed plans.
- Partner with the Finance and Data Engineering team for P&L and KPI oversight, promptly calling out risks and opportunities to business leaders for decision making.
- Collaborate with key stakeholders including but not limited to the Sales and Marketing teams to gather requirements for dashboards, analysis, commercial experiments or forecasting projects.
- Generate strategic insights and action plans that drive growth across customer segments and new verticals.
- Partner with cross functional teams to determine corresponding commercial goals and targets in an integrated and cohesive manner.
- Collaborate with Data Engineering to launch, execute and maintain data pipeline across all relevant data requirements.
- Conduct large-scale data analysis and modelling to derive actionable insight to improve efficiency and effectiveness of commercial projects and to assist in decision making in unifonic.
- Develop and manage analytics and insights roadmap for the company.
- Ensure scalability, repeatability, and accessibility of developed analysis, reporting and dashboards.

***:
**Desired Skills and Experience**:
**Requirements**:

- Hands-on 5+ years of recent experience in data analytics in a B2B setting or any related strategy field.
- Good commercial acumen with a bias for tangible action and results.
- Extensive working experience with web analytic tools such as Google Analytics, data visualisation tools (such as Tableau) and CRM tools (such as HubSpot or Salesforce).
- Proficient in SQL, MS Excel and forms of statistical analysis including but not limited to hypothesis development, testing, regression.
- Experience managing a team of analysts.
- Excellent English written and verbal skills.
- exceptional communication and presentation skills and a demonstrated ability to collaborate with multiple teams and business leaders.



  • Dubai, United Arab Emirates LEGO Full time

    **Location** - Dubai, United Arab Emirates **Job ID** - 0000015907 **Category** - Data Analytics / Warehousing, & Business Intelligence Are you ready to partner up with our business in the MEA (Middle East & Africa) region and lead the data management processes required to drive visibility of in-market consumer sales? CEEMEA Analytics & Insights team is...

  • Digital Marketing

    6 months ago


    Dubai, United Arab Emirates Insights Full time

    **Requirements and Responsibilities**: - Designs, builds, and maintains our social media presence. - Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). - Identifies trends and insights and optimizes spend and performance based on the insights. - Brainstorms new and creative growth strategies...

  • Marketing Analytics

    3 months ago


    Dubai, United Arab Emirates Caterpillar Full time

    **Career Area**: Marketing **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Vice President

    3 months ago


    Dubai, United Arab Emirates Insights Full time

    **OVERVIEW** **Job Title**:VP - Corporate Finance & Deal Advisory **Direct Reporting**: Reports to SVP/Partner **Department**:Corporate Finance & Deal Advisory **Role Purpose**:Accountable and responsible for all the tasks and assignments delegated under the ambit of “Corporate Finance & Deal Advisory” practice at Insights. **KEY ACCOUNTABILITIES &...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: 1. JOB PURPOSE To engage, enable, and support the Data Analytics Team in collecting, managing, and coordinating data assets that support Business Intelligence (BI) enablement and analytics projects across the business. 2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Deploy - Collaborate with relevant business departments to assess, gather...

  • Mortgage Advisor

    7 months ago


    Dubai, United Arab Emirates Insights Full time

    **Role Purpose** Are you a driven and dynamic individual with a passion for finance and sales? Insights seeks talented Mortgage Advisors to join our team in Dubai. As a Mortgage Advisor, you will play a pivotal role in helping clients secure the perfect mortgage solutions for their residential and commercial property financing...

  • Lead Consumer Insights

    6 months ago


    Dubai, United Arab Emirates Philip Morris International Full time

    At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your...


  • Dubai, United Arab Emirates Kerzner International Resorts Full time

    Manager, Performance Analytics (11311) At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not...

  • Analytics & BI Manager

    7 months ago


    Dubai, United Arab Emirates Assembly Full time

    **Key Responsibilities**: **Data Analysis, Reporting, and Web/App Tracking**: - Develop and maintain dashboards and reports that provide insights into key business metrics, with a focus on web and app user behavior. - Implement and manage web/app tracking tools (e.g., Google Analytics, Adobe Analytics) to ensure accurate and comprehensive data collection. -...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. **About the role As the Skywards Analytics Manager you will be responsible for leading a team of embedded data analysts to manage the delivery of analytical solutions & insights that...


  • Dubai, United Arab Emirates Careem Full time

    **Business Analytics Manager** **About Careem** At Careem, our mission is to simplify and improve the lives of people and create an awesome organisation that inspires. We built the first multi-billion dollar tech startup in the MENAP region providing ride-hailing services across 11 countries. Now, we’re on the mission to become the region’s trusted...


  • Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO** **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • Market Insights

    2 days ago


    Dubai, United Arab Emirates Kinetic Full time

    A leading **Medical Device** company is actively recruiting a **Market Insights & Operations Manager** for their **Dubai** office. **Key aspects of the role include**: - Assessing the market and its dynamics, customers, and competitors; Offering analysis and insights to influence marketing, sales, and commercial strategy. - Responsible for developing...

  • Insight Manager

    7 months ago


    Dubai, United Arab Emirates Incubeta Full time

    **Requirements**: **Technical Skills**:Social Listening and Analysis**: Utilize advanced social media listening tools, particularly Sprinklr, to monitor and analyze online conversations relevant to our brand and industry. Develop and implement effective boolean queries to refine social media data and extract actionable insights. Create and optimize queries...


  • Dubai, United Arab Emirates ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...


  • Dubai, United Arab Emirates Insights Mena Management Consulting Full time

    **JOB SPECIFICATIONS** Accountable and responsible for all the tasks and assignments delegated under the ambit of the “Business Development Management in Government Departments" at Insights. **KEY ACCOUNTABILITIES & ACTIVITIES** 1. Business Development - Explore & Assist in quoting Appropriate Pricing for Government RFPs and Tenders in UAE (On Portals...


  • Dubai, United Arab Emirates Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Dubai Company: Nestlé *** The category insight manager owns business partnership with category teams to ensure future business growth identification and continuous improvement in knowledge of the category consumer and shopper across the region, building, inspiring, actioning upon, and instilling best in class consumer and...


  • Dubai, United Arab Emirates Leo Burnett Full time

    Company Description **Job Description**: The Senior Manager in the strategy & insights team is: - The driver of effective strategic solutions on key assigned brands - The driver of insight-generation on key assigned brands - The driver of proactive strategic and creative thinking on key assigned brands - The driver of collaboration with communication,...


  • Dubai, United Arab Emirates Leo Burnett Full time

    **Company Description**: The Senior Manager in the strategy & insights team is: - The driver of effective strategic solutions on key assigned brands - The driver of insight-generation on key assigned brands - The driver of proactive strategic and creative thinking on key assigned brands - The driver of collaboration with communication, creative, innovation...


  • Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...