Insight Manager

3 weeks ago

Dubai, United Arab Emirates Incubeta Full time

**Requirements**:
**Technical Skills**:Social Listening and Analysis**:
Utilize advanced social media listening tools, particularly Sprinklr, to monitor and analyze online conversations relevant to our brand and industry.
Develop and implement effective boolean queries to refine social media data and extract actionable insights.
Create and optimize queries for social media monitoring, ensuring accurate and comprehensive coverage of relevant topics and keywords.
Stay informed about industry trends and adapt query strategies accordingly to capture emerging conversations.

**Performance Analysis**:
Conduct in-depth analysis of social media performance metrics, identifying trends, patterns, and areas for improvement.
Provide regular reports and insights to cross-functional teams, offering actionable recommendations based on data-driven findings.
Knowledge and experience in using Sprinklr to extract Social Media performance metrics, creation of dashboards and PPT presentations that show a strong storytelling narrative.

**Efficient Workload Management**:
Independently manage and prioritize workload to meet tight deadlines and deliver high-quality results.
Collaborate with other teams to gather additional insights and ensure a holistic understanding of social media impact.

**Leadership Skills**:Team Leadership Skills**
Provide strong leadership to a team of two, fostering a positive and collaborative work environment.
Set clear expectations for team members and ensure alignment with organizational goals.
Motivate and inspire team members to achieve their best potential.

**Performance Management**:
Conduct regular performance evaluations for team members, providing constructive feedback and setting performance improvement goals.
Identify areas of strength and areas for improvement, and work collaboratively to enhance performance.

**Professional Development**:
Support the professional growth and development of team members through mentorship and coaching.
Identify training and skill development opportunities to enhance the team's capabilities.

**Project Management**:
Oversee and coordinate the successful completion of projects within the team, ensuring adherence to deadlines and quality standards.
Collaborate with other departments to streamline processes and improve overall efficiency.

**Communication**:
Facilitate open and transparent communication within the team and with other departments.
Act as a liaison between team members and upper management, conveying relevant information and updates.
Ability to tell a story through data, present reports and engage key stakeholders.
Work directly with clients, and manage expectations, providing best in class reporting.

**Problem Solving**:
Address and resolve issues in a timely, transparent and effective manner.
Identify and proactively mitigate potential issues that may impact team performance.

**Resource Management**:
Manage team resources efficiently, including workload distribution, and capacity planning.

**Continuous Improvement**:
Promote a culture of continuous improvement within the team, encouraging innovation and efficiency.
Stay updated on industry best practices and implement relevant improvements.

**Qualifications**:
Bachelor's degree in Marketing, Communications, or a related field.
Proven experience as a Social Media Analyst with a minimum of 5+ years in a similar role.
Proven leadership and management experience.
A passion for storytelling through data.
Proficient in Sprinklr and other social media monitoring tools.
Solid knowledge of social media metrics and analytics, with the ability to translate data into actionable recommendations.
Excellent communication skills, both written and verbal.
Self-motivated with the ability to work independently and collaboratively within a team.

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