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Contact Center Agent

1 month ago

Dubai, United Arab Emirates Melodica Music & Dance Institute Full time

**About Melodica Music Academy**:
Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Contact Center Agent to contribute to this mission.
- Conduct outbound calls to potential customers to promote and sell [products/services].
- Meet or exceed monthly sales targets and KPIs.
- Provide accurate information about our products/services to customers.
- Handle customer objections and address inquiries effectively.
- Document and update customer records in the company database.
- Collaborate with the sales team to achieve overall team goals.
- Stay informed about product/service features and benefits to effectively communicate with customers.
- Follow up with potential leads and maintain a proactive approach to sales.

**Requirements**:

- Proven experience as a Sales or Telemarketing Representative is a plus.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Goal-oriented and self-motivated.
- Ability to work in a fast-paced and dynamic environment.
- Available to join **IMMEDIATELY**

Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Call Center: 3 years (required)

Application Deadline: 01/06/2024

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