Contact Center Agent

1 week ago


Dubai, Dubai, United Arab Emirates Melodica Music & Dance Institute Full time

About Melodica Music Academy:


Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts.

We take pride in offering high-quality music education and nurturing talent.

Our mission is to inspire the world through the power of music, and we are currently seeking a Contact Center Agent to contribute to this mission.


  • Conduct outbound calls to potential customers to promote and sell [products/services].
  • Meet or exceed monthly sales targets and KPIs.
  • Provide accurate information about our products/services to customers.
  • Handle customer objections and address inquiries effectively.
  • Document and update customer records in the company database.
  • Collaborate with the sales team to achieve overall team goals.
  • Stay informed about product/service features and benefits to effectively communicate with customers.
  • Follow up with potential leads and maintain a proactive approach to sales.

Requirements:

  • Proven experience as a Sales or Telemarketing Representative is a plus.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.
  • Goaloriented and selfmotivated.
  • Ability to work in a fastpaced and dynamic environment.
  • Available to join
    IMMEDIATELY

Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)

Experience:

Call Center: 3 years (required)

Application Deadline: 01/06/2024

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