Contact Center Agent

5 months ago


Dubai, United Arab Emirates GCH Human resources Full time

**Position: Contact Centre Agent**

**Industry Preference: Banking and Insurance**

**Responsibilities**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.

**Salary**: AED7,000.00 - AED8,000.00 per month

Ability to Commute:

- Dubai (required)


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