Relationship Manager

4 weeks ago


Dubai, United Arab Emirates Standard Chartered Full time

**Job***: Institutional Banking

**Primary Location***: Africa & Middle East-United Arab Emirates-Dubai

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 17/Jan/2023, 3:51:57 AM

**Unposting Date***: Ongoing

**Roles and Responsibility**
- The FAM is responsible for working with the RAM / GAM to deliver the SCB network to our clients.
- The FAM is accountable for revenues, profitability and risk acceptance (AML, CDD and Credit) of the client entities / buying centres they cover at a country level.
- The FAM is responsible for executing Account Plans of the client entities they cover, establishing and maintaining an end to end understanding of the client entities and client needs and steering the client relationship along with RAM.
- The FAM facilitates collaborative working across the Bank by working closely with the RAM, GAM, Industry and product partners to provide holistic and well-designed solutions to the client
- The FAM should champion Brand, Culture & Conduct

**Purpose**:

- Originate new business streams for existing to bank global subsidiaries clients in alignment with group account strategies.
- Support new to bank initiatives and work with GAM/RAMs on prospecting.
- Develop and maintain a deep understanding of clients’ business needs, footprint, buying centers and decision making process.
- Align account strategies with GAMS/RAMS/product partners
- Co-ordinate / Direct stakeholders (product, RAM,GAM, senior stakeholders, etc.)
- Articulate SCB’s value-add and develop a trusted advisor status with their clients.
- Expand access to multiple stakeholders within client’s organisation (finance, treasury, procurement, sales, trading, etc.) and institutionalize this understanding through CRM data management.
- Monitor and enhance profitability measures including but not limited to RoRWA%
- Partner with the broader coverage team of RMs, industry and product specialists to deliver
- Holistic and well-designed solutions across our full range of products to clients
- Overall client profitability, in particular the cross-sell commitments made as part of the Account Planning and deal approval processes
- Active engagement with senior executives within clients entities.
- Maintain a strong working relationship with Risk, Legal and Compliance and other key stakeholders

**Strategy**
- Work with the RAM / GAM / RMs on the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
- Accountability for delivering financial performance objectives (revenues, costs, RoRWA, EVA etc)
- Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
- Align with Europe and Americas corridor business strategy

**Business**
- Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network etc).Selectively developing new relationships where required.
- Engage key decision makers in clients’ regional and local buying centres to improve the quality of dialogue. Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
- Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
- Professionally represent Standard Chartered within region and internationally.
- Bring strategic thought and vision as to how the corporate landscape is changing and where areas of growth lie relevant to the client portfolio.
- Ensure that industry / market and product knowledge is continually developed.
- Stay abreast and anticipate the developments of the Industries / Markets in which our clients operate

**Processes**
- Proactively manage the designated client portfolio to ensure:

- Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, compliance, Country CEOs, Service Delivery, etc.
- Risks are appropriately identified and managed.
- The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
- Key regulatory risks and concerns are raised into the governance framework throughout the IC team
- All sales disciplines are adhered in accordance with CIB standards ie Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
- Develop opportunities through attendance at key Industry events as necessary.

**People & Talent**
- Support and provide guidance to support functions working on portfolio (e.g. client manager, credit analyst, IMO.. etc)
- Collabor



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