Customer Order Administrator
4 days ago
Emerson has boldly transformed to create value for our customers and shareholders. With our newly energized focus on our two core business platforms — Automation Solutions and Commercial & Residential Solutions — we can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near
- and long-term value as a trusted partner for our customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Customer Care Manager.
**Your role responsibilities will include, but not be limited to, the following**:
- Is responsible for order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
- To be in charge of the order & Shipment Status escalations - ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
- To track requests, document history and manage status of orders & shipments.
- To ensure that all order specific constraints & milestones are closed for timely & accurate invoicing.
- To ensure adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
- To have continuous active coordination with Factories for on time shipments & escalation of overdue & top priority orders for timely& clean execution.
- To facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
- To have the under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
- To liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels
- To provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
- To fulfil any other reasonable duties as required.
**What do I need to be considered for this role?**
- A graduate in any discipline with minimum 2 years’ experience in Customer Relationship.
- Motivated & effective in Quick Actions
- Ability to work well under pressure
- Have prior experience in using ERP system.
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