
Sales Order Assistant
3 weeks ago
Job Purpose:
The Sales Order Assistant is responsible for managing and coordinating sales order processes, ensuring accurate order entry, timely processing, and excellent customer support. This role involves close collaboration with sales teams, clients, and other departments to ensure smooth operations and customer satisfaction.
Key Duties and Responsibilities:
Sales Order Management:
- Receive and review purchase orders from clients.
- Accurately input sales orders into the company’s system.
- Verify product availability, pricing, and delivery timelines.
- Monitor the progress of orders and ensure timely dispatch or delivery.
Customer Communication:
- Respond to customer inquiries regarding order status, delivery, and invoicing.
- Address and resolve order-related issues, delays, or discrepancies promptly.
- Provide product and service information to clients as needed.
Coordination with Departments:
- Work closely with the warehouse and logistics teams to ensure efficient order fulfillment.
- Liaise with the finance department to address payment and invoicing queries.
- Collaborate with the sales team to confirm order details and updates.
Documentation and Reporting:
- Maintain accurate records of orders, invoices, and delivery schedules.
- Prepare daily, weekly, and monthly sales order reports for management review.
- Ensure compliance with company policies and procedures in order handling.
General Support:
- Assist the sales team with administrative tasks as needed.
- Support in inventory management by monitoring stock levels and alerting on shortages.
- Participate in sales meetings to provide order status updates.
Skills and Qualifications:
- Education: Bachelor’s degree in business administration, supply chain, or a related field (preferred).
- Experience: 1-2 years of experience in sales order processing, customer service, or a similar role.
- Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and sales order management software (e.g., ERP systems).
- Communication: Strong verbal and written communication skills.
- Organizational Skills: Attention to detail, time management, and multitasking abilities.
- Interpersonal Skills: Team player with a customer-focused attitude.
Working Conditions:
- Office-based role with occasional coordination with warehouse or logistics staff.
- Fast-paced environment requiring efficient handling of multiple tasks.
**Job Types**: Full-time, Permanent, Contract
Contract length: 3 months
Pay: AED3,000.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (required)
**Location**:
- Dubai (required)
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