E-commerce Sales Administrator/ Digital Customer

2 months ago


Dubai, United Arab Emirates Futura Direct Limited - Doncaster Full time

A fantastic opportunity for full time FREELANCER has arisen at a very successful and fast-growing e-commerce business in Doncaster.

Must speak English and Tagalog

The role of our Sales Administrator is to assist the busy sales team with daily sales administration activities. You will be responsible for both the e-commerce sales administration and customer care experience (online digital replies only),

There will be various aspects to the role including, but not limited to:

- Daily inputting of customer sales orders via various methods and invoicing orders
- Managing orders by reviewing out of stock items and back orders
- Booking in deliveries and building shipments online and via customer portals
- Updating and maintaining inventory across all sales channels
- Maintaining customer feedback and account health
- Dealing with courier and customer claims
- Liaising with other departments such as warehouse, purchasing and accounts team
- Building a rapport with our customer service team in the Philippines and delivering exceptional customer service
- Identifying opportunities to increase sales
- Arranging couriers for the successful despatch and delivery of goods
- Sound computer knowledge
- Own Modern Computer and quite space to work.
- Capability to understand Microsoft Office Apps, ERP software
- Excellent verbal and written communication
- Ability to multitask and use own initiative in a busy demanding environment
- Confident, thorough and attentional to detail
- A quick learner, with a collaborative can-do attitude
- Passionate about helping customers

**Job Types**: Full-time, Permanent

Pay: AED24.00 - AED25.50 per hour

Expected hours: 48 per week

Application Question(s):

- Do you speak Tagalog and English?

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)



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