Call Centre Quality Trainer

*Job Description* - Monitoring Calls - Assess agent performance - Analyse the quality of the calls and customer service - Design evaluation program - Coaching and providing feedback to the agent - Maintain quality standards - Improve call center quality assurance metrics *Requirements* - QA Certification is an advantage or any relevant degree - Minimum of 5...

Evaluate customer interactions toensure they meet quality standards, using a predefined frameworkThis involves regularly assessing a specified number of contactsper agent based on departmentneed.Provide timely andconstructive feedback to customer service agents based onassessmentresults.Develop coachingplans to address areas of strength and weakness and...

The job posting is outdated and position may be filledWe are seeking a Call Centre Manager on behalf of a wellknown Ecommerce business at an exciting time of exponential growth. As a Call Centre Manager you will be responsible for establishing bestpractices in a Call Centre of about 25 agents. We need someone with strong leadership skills and has previous...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**Reporting To**: Call Center Supervisor **Main Purpose of the Job**:Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **YOUR ROLE** - Managing large amounts of inbound and outbound calls in a timely manner - Attend customer calls...

**JOB SUMMARY / PURPOSE** To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face...

**About us**: At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. **Responsibilities**: - Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support. - Listen actively to customer...

Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.Accurately enter and update customer information in the system during call interactions.Follow call scripts and guidelines...

Handle inbound and outbound callsfrom customers regarding product inquiries, orders, billing issues,and general support.Listen actively tocustomer concerns, empathize with their needs, and provideappropriate solutions orinformation.Accurately enter and updatecustomer information in the system during callinteractions.Follow call scripts andguidelines to...

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and...

Role - Call Centre Agent Location - Dubai Notice - Immediate Language - Arabic(must),English Experience - 1+ years Note - Only immediate profiles will be considered. Should be inside UAE. Pay: AED2,000.00 - AED2,500.00 per month

They should be able to inform clients about company’s new products, promotions, services and policies - They would also handle customer complaints and provide information about the company's products and services. - They should be able to De-escalate situations involving dissatisfied customers, offering patient assistance and support - Additionally, they...

We are a leading customer service organization dedicated to delivering outstanding support and solutions to our valued clients. We are currently seeking motivated and empathetic individuals to join our team as Call Centre Representatives where you will play a crucial role in providing exceptional service and assistance.Salary 2500 to 3500 plus commission and...

**Job description** GREAT OPPORTUNITY !! Haista Clinic is a company specialized in medical Tourism based in Istanbul and expanded in Dubai. We are looking for several employees to work full time as call centre agents in our new branch in Dubai. **Job requirements**: - Fluent in English. - Excellent communication and sales skills. - Minimum 6 months of...

**Position**: Personal Trainer (Full time #536053) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **A Personal Trainer have to provide personal assistance to any individual booking private training sessions, to support with all duties pertaining to the reception and the overall cleanliness, hygiene and...

**Requirements**: Previous experience on customer happiness in a call centre Previous experience on sales with managing and handling outbound and inbound calls. Should be proficient with Microsoft 365 usage. Very good communication skills Experience in handling complaints and convincing clients Contract length: 24 months Ability to commute/relocate: -...

The Centre for Executive Development (CED) atUniversity of Dubai is in search for Professional trainers/industrypractitioners in the field of Management, Accounting, Finance& Banking, Soft Skills, Leadership & Human ResourceManagement, Sales & Marketing, Procurement &Supply, etc.Candidate should be a holder ofPh.D./Master’s degree from an accredited...

**SUMMARY**: The Junior & Product Technical Trainer supports the business to achieve its retail network competence goals by delivering training to employees and distributors across Middle East - technical training to technicians and technical product training to multiple dealer job roles. **NATURE AND SCOPE**: The Trainer delivers training to two different...

We are seeking a dynamic and experienced Health, Safety, and Environment (HSE) Trainer to join our team. As an HSE Trainer, you will have the opportunity to shape the next generation of safety-conscious professionals by delivering comprehensive and engaging training programs. **Responsibilities**: - Develop and deliver HSE training programs to individuals...

The Centre for Executive Development (CED) at University of Dubai is in search for Professional trainers/industry practitioners in the field of Management, Accounting, Finance & Banking, Soft Skills, Leadership & Human Resource Management, Sales & Marketing, Procurement & Supply, etc.Candidate should be a holder of Ph.D./Master’s degree from an...