Call Centre Agent

1 week ago


Dubai, Dubai, United Arab Emirates Hireget Full time
  • Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.
  • Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.
  • Accurately enter and update customer information in the system during call interactions.
  • Follow call scripts and guidelines to ensure consistent and professional communication with customers.
  • Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further resolution.
  • Meet or exceed established performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
  • Collaborate with team members and departments to share knowledge and best practices for customer service.
  • Stay informed about company products, services, policies, and procedures to provide accurate information to customers.
  • Maintain confidentiality of customer information and adhere to data protection regulations.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service, call centre, or related field.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving and decision-making abilities.
  • Basic computer skills and familiarity with call centre technology and software.
  • Ability to multitask and prioritize tasks effectively.

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