Housekeeping Manager at Intercontinental Residences

3 weeks ago

UAE, United Arab Emirates InterContinental Full time

About us At InterContinental Residences ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Your day to day GUEST EXPERIENCE|- Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service - Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel - Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair - Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation - Manage the quality of housekeeping.

Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby etc. are clean and in good repair to meet guest satisfaction. - Manage the quality of laundry services by scheduling an inspection on machines - Carry out special needs and requests of guests, VIP’s, repeat guests, and Club members - Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.| | |RESPONSIBLE BUSINESS|- Manages and coordinates spring cleaning schedules in guest room. - Familiarize yourself with Company Health and Safety Policies and ensure your areas promote and comply with them - Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate - Familiarize yourself with property safety, first aid, and fire, and emergency procedures and actively enforce these in your area of responsibility - Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents - Supervises outside contractors to ensure contractual compliance What we need from you Bachelor / Hotel Management School Diploma plus four years of housekeeping/laundry experience preferably in hotels.

Experience. Must speak fluent English. Other languages preferred. What we offer About us At InterContinental Residences ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Your day to day GUEST EXPERIENCE|- Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service - Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel - Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair - Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation - Manage the quality of housekeeping. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby etc.

are clean and in good repair to meet guest satisfaction. - Manage the quality of laundry services by scheduling an inspection on machines - Carry out special needs and requests of guests, VIP’s, repeat guests, and Club members - Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.| | |RESPONSIBLE BUSINESS|- Manages and coordinates spring cleaning schedules in guest room. - Familiarize yourself with Company Health and Safety Policies and ensure your areas promote and comply with them - Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate - Familiarize yourself with property safety, first aid, and fire, and emergency procedures and actively enforce these in your area of responsibility - Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents - Supervises outside contractors to ensure contractual compliance What we need from you Bachelor / Hotel Management School Diploma plus four years of housekeeping/laundry experience preferably in hotels. Experience.

Must speak fluent English. Other languages preferred. What we offer

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