Team Leader- Housekeeping at Intercontinental Dubai

2 weeks ago

UAE, United Arab Emirates InterContinental Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** as **Team Leader**:

- Housekeeping**

**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Under the general direction of the Director of Housekeeping, and within the limits of established InterContinental Hotels Group policies and procedures, you will promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

In addition, your responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly, and engaging service
- Lead the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas and complying with Company’s Corporate Code of Conduct
- Assist with the preparation of efficient departmental work schedules
- Actively participate in daily briefing, daily warm up and department meetings as well as contribute to on the job training and maintain records of the colleagues
- Ensure Room Attendants are informed daily about priorities in their section
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned

Ideally you should have:

- At least 2-year experience working in a 5 star hotel industry in a Housekeeping environment
- Excellent communication skills
- Must speak fluent English
- Knowledge of Microsoft Office and Opera

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

We are an equal opportunities employer.

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