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L1 Operations
4 weeks ago
**About this opportunity**
**What you will do**
- Lead domain from customer-site as well as managing offshore team for ensuring production system performance and stability
- Evaluate E2E technical solution proposed by vendors
- Take ownership to drive changes beneficial to production environment including functionality and performance of solutions going live
- Risk assessment of Proposed solution and drive the risk mitigation steps
- Prioritize tickets based on impact/urgency, SLA, RCA, business criticality
- Collaborate with multiple teams in order to uncover, analyze, and resolve client issues
- Vendor Management: Liaising and working with suppliers/vendors for escalation, negotiation and new product assessment
- Implement and maintain operational policies, procedures that ensure an optimal operations as per ITIL guidelines
- Mentoring team technically for any upcoming new solutions and subsequent skill development and concept development
**You will bring**
- ** Education**: Graduate in Computer Science or similar
- 6+ years of technical experience in BSS domain
- Should be conversant with ITIL concepts
- At least 2 years of experience in Netcracker BSS Solution (preferred) or similar product
- Conversant with latest cloud driven architecture on Kubernetes based deployment solutions
- Experienced in Agile & Dev Ops methodologies of Delivery
- Experience in 5G SA, Product Catalogue, Lead & Opportunity Management, Customer Information Management, CPQ, Customer Order Management, Service Management & Orchestration, Network Provisioning, Online Charging, Converged Charging, Mediation, API Management & Integration, Problem Management, Partner Management, Customer Billing Management, Collections, capacity management related delivery.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai
Req ID: 723467
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