Noc Support

6 months ago


Dubai, United Arab Emirates ParamInfo Full time

**complete L1 related tasks for Server, system management.**

ROLE DETAILS:

- Monitor alerts related **Server, systems and Database** using **Monitoring** tools
- Ensure 100% of committed deliverables are met
- Sending required Reports and Dashboards
- Ensure monitoring team follows the defined policies and procedures assigned to the
- Management of alerts raised by infrastructure elements
- Perform daily health checks (System, Servers & Data center)
- Knowledge of Windows & Network Infrastructure
- Perform operations based on the documented procedures
- Assist in analysis of the reporting and alerts raised by various security devices
- Monitoring the Security Solution for health and availability
- Ensure proper tracking of the alerts/requests received until closure
- Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
- Coordinate with Service desk to raise P1 and P2 incidents based on alerts
- Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups

**Salary**: AED3,000.00 - AED4,500.00 per month

Application Question(s):

- What is your Salary Expectations AED Per Month Gross?
- What is your Notice Period?
- How many years of experience in Monitoring alerts related Server, systems and Database?

**Experience**:

- Network Operations: 3 years (required)
- Monitoring tools: 3 years (required)
- NOC process: 3 years (required)
- L1/L2 IT support: 3 years (required)
- ITSM Ticketing tool: 3 years (required)
- IT Systems Support: 3 years (required)
- Windows Server Environments: 3 years (required)
- Data Center: 3 years (required)


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