Base24 L1 Support

2 months ago


Dubai, United Arab Emirates ATRIBS METSCON Group Full time

Excellent Analytical, troubleshooting, vendor co-ordination skills.
- Follow Incident management & Change control life cycle.
- Excellent Capability to learn & adapt to changes.
- Provide support to projects team for change monitoring.
- Hardware Monitoring - Monitoring of HP NonStop Tandem and its components
- Software Monitoring - Monitoring of Base24 Application and its modules
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Master Card etc.
- Incident Management, Change Management, Problem Management using NI’s remedy tool
- Incident management as per NI’s policies
- Post production support for Base24 Releases
- Monitor Golden Gate
- Keep the Production and DR systems in sync using replication tools, taw reports etc.
- Execute Service/Disaster recovery in case of failure

**Salary**: AED10,000.00 - AED18,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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