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Base24 L1 Support
2 weeks ago
- Follow Incident management & Change control life cycle.
- Excellent Capability to learn & adapt to changes.
- Provide support to projects team for change monitoring.
Hardware Monitoring
- Monitoring of HP NonStop Tandem and its components
Software Monitoring
- Monitoring of Base24 Application and its modules
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Master Card etc.
- Incident Management, Change Management, Problem Management using NI's remedy tool
- Incident management as per NI's policies
- Post production support for Base24 Releases
- Monitor Golden Gate
- Keep the Production and DR systems in sync using replication tools, taw reports etc.
- Execute Service/Disaster recovery in case of failure
Salary:
AED10, AED18,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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