Base24 L1 Support

2 weeks ago


Dubai, Dubai, United Arab Emirates ATRIBS METSCON Group Full time
Excellent Analytical, troubleshooting, vendor co-ordination skills.

  • Follow Incident management & Change control life cycle.
  • Excellent Capability to learn & adapt to changes.
  • Provide support to projects team for change monitoring.


Hardware Monitoring
  • Monitoring of HP NonStop Tandem and its components


Software Monitoring
  • Monitoring of Base24 Application and its modules
  • Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Master Card etc.
  • Incident Management, Change Management, Problem Management using NI's remedy tool
  • Incident management as per NI's policies
  • Post production support for Base24 Releases
  • Monitor Golden Gate
  • Keep the Production and DR systems in sync using replication tools, taw reports etc.
  • Execute Service/Disaster recovery in case of failure

Salary:
AED10, AED18,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

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