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In Room Dining Supervisor

3 months ago

Dubai, United Arab Emirates Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2024-4789**Your future, our legacy**:
**Hotel**:
The Lana - Dorchester Collection

**Division & Department**:
Food & Beverage - In Room Dining

**Job Title**:
In Room Dining Supervisor

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

We care about your career and are known for having the absolute best people in the industry. When you join us as an In-Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**What you'll get**:
As an In-Room Dining Supervisor at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Annual Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge

**What you'll do**:
You’ll love what you do and take pride in delighting our guests:

- You will be responsible for spearheading the day to day operations of In-Room Dining to ensure our guests receive nothing but the best experience.
- You’ll also be responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program within the department.
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Supervisor Room Service, you’ll have the opportunity to bring these to life and continue to create our legacy.
- You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
- By holding a daily service briefing, you ensure the full team is well informed of the daily happenings around the hotel.
- During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including furniture, equipment, floors, fixtures and fittings.
- In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.
- You liaise with the guest service department daily to ensure all VIP amenities are planned, arranged and delivered accordingly.
- Conduct minibar spot checks on a regular basis to ensure the minibars are well (re)stocked and presented at all times, consumption is charged and stock is accounted for correctly.

The items shared are the essence of a day in the life of an In-Room Dining Supervisor but we’ll make