Dining Room Server

2 weeks ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Summary

We are seeking a highly skilled and experienced Dining Room Server to join our team at Mandarin Oriental Hotel Group Limited. As a Dining Room Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Guest Service
    • Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
    • Anticipate and respond to guest requests in a timely and efficient manner.
  • Food and Beverage Knowledge
    • Have a thorough understanding of our menu offerings, including ingredients, preparation methods, and pairing suggestions.
    • Be able to make recommendations to guests based on their preferences and dietary needs.
  • Teamwork and Communication
    • Work effectively with the kitchen team, servers, and other hotel staff to ensure seamless service delivery.
    • Communicate clearly and respectfully with guests, colleagues, and management.
  • Service Standards
    • Ensure that all service standards are met, including promptness, attentiveness, and accuracy.
    • Monitor and maintain a clean and organized dining area, including tables, chairs, and equipment.
  • Upselling and Revenue Growth
    • Identify opportunities to upsell and promote additional revenue-generating services, such as wine pairings and special menu items.
    • Provide exceptional service to increase guest satisfaction and loyalty.
  • Continuous Improvement
    • Participate in ongoing training and development programs to enhance knowledge and skills.
    • Contribute to the development of new service standards and procedures.
Requirements
  • Previous experience as a Dining Room Server or in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of food and beverage service standards and procedures.
  • Ability to lift and carry heavy objects, such as trays and equipment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional service.

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