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F&B Supervisor, In Room Dining

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our in-room dining service, ensuring smooth and efficient service, while monitoring service standards, food quality, and guest satisfaction.

Key Responsibilities
  1. Service Delivery
  • Supervise the daily operations of the in-room dining service, ensuring that all service steps are followed and that every guest is delighted.
  • Monitor and maintain high standards of service, food quality, and guest satisfaction.
Team Management
  • Understand and comply with all corporate and hotel policies and standard operating procedures.
  • Conduct regular inspections and maintain a clean, safe, and organized environment.
  • Train colleagues on the outlet's concept, food and beverage offerings, and service standards.
Guest Relations
  • Warmly engage and converse with guests, ensuring customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs).
  • Listen to every guest and observe body language carefully to understand guest needs and expectations.
  • Create WOW moments to surprise and delight in-house guests.
Colleague Relations
  • Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
  • Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
Skills and Qualifications
  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
  • A minimum of 2 years of experience working in a 5-star luxury hotel environment.
Requirements
  • Ability to understand guest needs and to deliver superior customer service.
  • Proven ability to successfully support the management to motivate and lead a diverse team.
  • Basic computer skills including MS Office.
  • Fluent verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.