In Room Dining Order Taker

3 weeks ago

Dubai, United Arab Emirates PALAZZO VERSACE HOTEL L.L.C Full time

JOB SUMMARY

Main Duties/Responsibilities:

- Take in Room Dining orders over the phone
- Sell and upsell food and beverage items.
- Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available.
- Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
- Arrive at work well groomed, prepared and display enthusiasm.
- Well prepared for a long day contribution and utilize time effectively.
- Follow proper payroll and uniform procedures.
- Contribute to departmental standards and best practices.
- Anticipate and service of guests' requirements before requests is necessary.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Be familiar with the beverage service including stemware used and appropriates garnishes.
- Complete opening and closing side work as assigned and has all tables set according to standard.
- Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
- Carry trays, bus and reset tables with linen, china, glass and silver.
- Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
- Service all needs for private dining room or private function.
- Recognize and address potential disruptive or undesirable guests.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management.
Retrieve and stock all linen, china, silver, glassware and food and beverage items.
- Provide unobtrusive and professional service.
- Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE
- Basic hotel school diploma
- 2 year minimum experience working in a multicultural / 5 star hotel environment.
- Multi skilled.
- Experience in food and beverage or event field.
- Speed and accuracy. (able to manage last minute activities)
- Must be clear and easy to understand over the phone
- Experience in upselling a plus.
- Ability to handle luxury guest volumes on a daily basis.
- Should be able to work under pressure in a customer service environment.
- Must be flexible and ability to work long hours.
- Creative and positive mind set.

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