Manager - Digital Marketing
6 months ago
6
verview W
e are looking for an experienced and dedicated CRM Manager to join our team. The CRM Manager will work closely with various teams to strategize and implement effective communication strategies that increase customer retention, loyalty, and satisfaction.
R
esponsibilities: D
- evelop and execute a comprehensive CRM strategy to enhance customer engagement, increase customer retention, and drive customer loyalty. M
- onitor and analyze customer behaviors, market trends, and demographic data to optimize customer segmentation and personalization strategies. M
- tilize CRM systems to streamline marketing automation and customer journey processes. C
- ollaborate with the sales and customer service departments to ensure a seamless and positive customer experience across all touchpoints. R
- egularly review and assess the effectiveness of CRM initiatives through performance metrics and KPIs, providing insights and actionable recommendations. W
- ork cross-functionally with other departments to integrate CRM best practices and processes into their work. S
- tay up-to-date with the latest CRM technologies, tools, and trends, and make recommendations for system improvements and enhancements.
Q
ualifications: B
- achelor's degree in Marketing, Business Administration, or related field. P
- roven experience as a CRM Manager or similar role in the e-commerce or fashion industry. P
- xcellent understanding of customer relationship management principles. S
- trong analytical skills and data-driven thinking. O
- utstanding communication and team management abilities. A
- n adaptable and agile mindset, capable of working in a fast-paced, dynamic environment. E
- xceptional problem-solving skills and detail-oriented. B
enefits F
- ull-time role C
- ompetitive salary + bonus C
- ompany employee discounts across all brands M
- edical & health insurance C
- ollaborative work environment G
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