Head of Digital Products

1 week ago

UAE, United Arab Emirates Al-Futtaim Full time

**Job Requisition ID**:165783

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
The Head of Digital Products & Customer Experience will drive the growth of the business by focusing on consumer insights, customer experience design, and data-backed decisions. This role is critical in delivering best-in-class digital end-to-end customer experiences, from ideation to go-to-market and beyond. You will be responsible for planning and enabling a strategic roadmap for agile web and digital development, integrating CX design, data analytics, and digital/marketing automation.

**What you will do**
- Define and develop the framework and operating model of the Digital Product & CX
- Lead and manage a team of high-performing product managers through the product lifecycle and development processes
- Develop product management talent and link business objectives to the team's quarterly and annual goals
- Communicate the product vision and drive different teams to a common goal
- Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
- Manage and coordinate cross-product dependencies across the Automotive division
- Evangelize the product vision and educate stakeholders and internal teams on new feature capabilities
- Support sales teams in pre-sales, sales, and after-sales technical and go-to-market discussions
- Foster a team culture of innovation, creativity, and thinking outside the box

**Required skills to be successful**
- Suitable university business qualification (Min Degree level)
- Extensive knowledge and experience in Marketing, especially Digital Marketing
- Deep understanding of marketing tools, solutions, and data, including Google Analytics 360 and GA4
- Expertise in Marketing, Digital, CRO, and Online Analytics
- 10+ years of experience in Customer Experience and product management.
- 5+ years of experience with digital technologies and managing teams of product managers/owner

**About the team**
- You will be working in a fast-paced environment, collaborating with cross-functional teams and business stakeholders. The team is part of the Customer Centricity Centre of Excellence within the Automotive division, and you will be responsible for leading and managing a team of high-performing product managers.
- What equips you for the role
- Demonstrated high-level commercial acumen and clear strategic thinking.
- Ability to quickly create constituency and influence at a senior level.
- Experience managing customer-centric and data-led development practices across several teams.
- Ability to communicate with executive stakeholders on future value and past execution.
- Exceptional planning and organizational skills.
- Strong communication and influencing skills.
- Quality and result-oriented mindset.
- Commercial and cultural awareness.
- Interpersonal effectiveness and relationship building in a multicultural environment.
- Leadership and team-building skills.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills. Ability to self-manage and self-motivate

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and soluti

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