Retail Operations Manage

2 weeks ago


Dubai, United Arab Emirates Pangaia Full time

**who we are**

Welcome to PANGAIA, a materials science company on a mission to save our environment. We are a global collective of one heart and many hands — scientists, technologists, designers — creating essential products from innovative tech and bio-engineered materials.

We design products for living in, for any situation and for basic needs. We create our products with smart technology and use as many sustainable & recyclable elements as possible.

**We are starting a movement. Designing a better future.**

**about this role**
We are excited to be recruiting a full-time Retail Operations Managersupporting our team out in the Middle East. This person is accountable for the delivery of several special permanent retail projects and temporary pop-ups that will be key for our growth here at PANGAIA.

The Retail Operations Manager will have strong retail experience of on the ground management of store and pop-up openings in the Middle East, acting as a the key point of contact between the UK Team and our Middle East partners.

**A day in the life**
- Lead the opening and establishment of stores and pop-ups in key locations in the Middle East, acting as the project manager between the London team, the malls and our operating partner
- Regularly inspect existing stores to ensure quality standards are being met, and provide support and coaching to store teams to continuously improve store operations and customer experience.
- Collaborate with cross-functional teams, including global retail, marketing, operations, and product development, to ensure consistency in brand messaging and to drive overall business objectives.
- Analyse retail sales data and market trends to identify areas for improvement and make recommendations to senior management.
- Manage costs to ensure projects are delivered within assigned budget
- Continued management of P&L’s for current and new project openings.
- Delivering and coordinating retail staff training for operational, customer experience and product knowledge.
- Stay up-to-date with the latest retail and wholesale trends, and incorporate new ideas and best practices into the retail operations strategy.
- Build and maintain strong relationships with key stakeholders, including mall managers, landlords, and suppliers, to drive successful store openings and retail initiatives
- Supporting Wholesale partnerships with operational needs

**Requirements**:

- Experienced in retail operations, you’ve been the operations lead in opening new stores and setting up pop-up stores
- Experience working in the Middle East
- Strong understanding of retail systems and processes from till systems, to stock management and training retail teams on how to use them
- You are innovative in your approach, always looking for new and more efficient ways to do things
- You are a solutions driven and able to be pragmatic when faced with challenges to overcome them
- You work effectively cross functionally, able to cultivate and maintain key relationships with internal and external stakeholders
- You are data driven and able to draw on your analysis to inform decisions and provide recommendations.
- You are keen to support our mission for an earth positive business and think about impact on our world and people with all retail operations

**Benefits**
- Healthcare cover
- Product discount
- Friends and Family Product discount


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