Retail Operations Manager
6 months ago
**Job Title: Retail Operations Manager - Perfume Retail**
**Location**: Dubai, UAE
We are seeking a dynamic and experienced Retail Operations Manager to join our team in Dubai, UAE. As a Retail Operations Manager in our perfume retail business, you will be responsible for overseeing all aspects of store operations, ensuring efficient and effective functioning to maximize sales and profitability. You will play a crucial role in maintaining high standards of customer service, operational excellence, and team performance.
**Duties and Responsibilities**:
- **Operational Oversight**:
- Manage day-to-day retail operations across multiple stores in Dubai, ensuring smooth functioning and adherence to company policies and procedures.
- Monitor inventory levels, stock replenishment, and manage stock rotation to minimize wastage and maximize sales opportunities.
- Implement visual merchandising standards to enhance product presentation and optimize sales.
- **Team Leadership and Development**:
- Recruit, train, and motivate store staff to deliver exceptional customer service and achieve sales targets.
- Conduct regular performance evaluations, provide feedback, and implement development plans for store teams.
- Foster a positive and collaborative work environment that encourages teamwork, initiative, and professional growth.
- **Sales and Profitability**:
- Develop and execute strategies to drive sales growth and meet or exceed sales targets.
- Analyze sales figures and trends to identify opportunities for improvement and formulate action plans accordingly.
- Monitor competitor activity and market trends to stay ahead in the perfume retail industry.
- **Customer Experience**:
- Ensure that all customers receive outstanding service by providing a friendly environment which includes greeting and acknowledging every customer.
- Resolve customer complaints and issues promptly and professionally, ensuring a positive shopping experience.
- **Financial Management**:
- Monitor store budgets and expenses, ensuring cost control measures are implemented effectively.
- Prepare and analyze sales and financial reports, providing insights and recommendations for improvement.
- **Compliance and Standards**:
- Ensure compliance with health and safety regulations and other legal requirements.
- Maintain high standards of store cleanliness, organization, and operational efficiency.
**Qualifications**:
- Bachelor’s degree in Business Administration, Retail Management, or related field.
- Proven experience as a Retail Operations Manager or similar role in the perfume retail industry.
- Strong leadership abilities with excellent communication and interpersonal skills.
- Proficient in Microsoft Office suite and retail management software.
- Ability to work flexible hours, including weekends and holidays, as per retail industry demands.
**Benefits**:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits as per company policy.
- Opportunities for career advancement and professional development.
Pay: AED5,000.00 - AED15,000.00 per month
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