Retail Operations Manager
2 days ago
**Summary of role**:
We are planning to open one of the largest **kids’ department and entertainment centers** in Dubai, and The Retail Manager will oversee the project from conceptualization to finish. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPIs. They will manage the store’s employees, including hiring, performance evaluation, scheduling, and assigning duties and responsibilities by training, coaching, and developing the team.
**RESPONSIBILITIES**
- Work closely with the designer’s team to finalize the concept, and with the business development and finance to finalize the budget and P/L studies.
- Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
- Lead a team of 30 distributors and wholesalers in the market covering all required categories.
- Manage sales, profit, and operational expenses for the project.
- Manage day-to-day store operations including inventory management, and sales generation.
- Conduct performance evaluations, promotions, and terminations when necessary.
- Monitor KPIs and adjust the focus of improvement efforts as necessary to meet target goals.
- Monitor all orders, shipments, service, inventory, and points of sale (POS) to maximize open-to-buy.
- Process information/merchandise through the ERP system.
- Advance to increasingly responsible positions, culminating in a management role with full oversight of store operations.
- Collaborate with staff and develop a communication channel with customers to fulfill their needs and specifications.
- Manage the day-to-day oversight of payments for vendors, retailers, and wholesalers using the company ERP software.
- Create management and operational procedures for capital projects, budgeting, lease administration, reconciliations, and contract management.
- Sustain constant communication with store manager to guarantee compliance of operations procedures as well as performance and execution of quarterly audits.
- Create account-specific marketing materials, premiums, corrugate displays, and signage by designing message communication and directing internal teams on execution.
- Achieve YOY growth across all categories.
- Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs
- Focus on increasing Sales, ATV, and conversion to drive margin and profit and achieve targets.
- Manage and lead the teams ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, and develop an excellent product
- Set and regulate product pricing using results of market and demand analysis
- Ensure compliance with health/safety policies and procedures at retail sites
- Listen to customer complaints to address & resolve their issues
**Skills & Knowledge**:
- **Managed similar kids’ department stores (is a Must)**:
- Good standard of numerical skills.
- Worked in a fast high turnover over the store
- 4 to 5 years of management
- The ability to prioritize workloads and delegate accordingly
- The ability to multi-task and work under pressure
- knowledge to engage with the customers
**Person Specification**:
- Passionate about retail.
- Comfortable working around and serving kids.
- The ability to manage, motivate and inspire others.
- Display a positive and proactive approach to leading change.
- Highly self-motivated and enjoy working with own initiative.
- A flexible approach to working hours, including weekends.
- Customer service excellence.
- A positive and can-do attitude.
- Passionate, enthusiastic & driven.
- Proactive and able to lead a team to achieve results.
- Strong communicator verbal and written skills.
- Adaptable and flexible to change.
- Thrives off a busy and dynamic environment.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Retail Operation Management: 3 years (preferred)
- Managed kids’ department stores: 2 years (required)
- Managed kids’ Entertainment Center: 1 year (preferred)
- Full P/L Responsibility: 1 year (preferred)
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