Booking Manager

2 weeks ago


Dubai, United Arab Emirates Apt Resources Full time

**Job Purpose**:
Involvement in the complete bookings process from the initial booking to providing follow up bookings and quotations. Strong customer service focus.

**Key Accountabilities**:

- Building customer relationships and developing trust with the customer.
- Monitoring technician’s schedule, practice and ensuring payment for jobs is collected promptly.
- Allocating jobs to relevant technicians (understanding technician capability) and briefing technicians.
- Booking any follow up work to be done including creating quotations and scheduling the work for the customer.
- Taking on additional responsibility when necessary i.e. when Ops Manager is away from the office.
- Providing vocational development for junior bookings managers and acting as a mentor to ease their transition into the role.
- Dealing with difficult customers and ensuring customers understand the issues whilst preserving the customer relationship.
- Resolving technical issues on site and over the phone.
- Resolving issues caused by accidental damage by technicians and any follow up work required including developing good relationships with subcontractors.
- Liaising with parts department regarding urgent jobs and follow ups and ensuring the selection of safe and suitable hardware/parts.
- Contract visits with third party contractors for larger jobs i.e. internal/external painting jobs, liaising with the customer and file future contracts and follow up closer to the date.
- Attend site visits during the Winter months designing and signing off electrical work.
- Liaising with the finance team regarding any outstanding collections and invoices.
- Involvement in any related projects for example, training materials for employees to promote best practice.

**Requirements**:
**Key Competencies**:

- Planning and organising - ability to prioritise workload accordingly.
- Specialist knowledge
- understands technical or professional aspects of work and maintains technical knowledge.
- Problem solving, analysis and decision making
- analyses issues and breaks them down into their component parts. Makes timely and sound decisions based on relevant information.
- Oral communication - speaks clearly, fluently and in an effective manner to both individuals and groups.
- Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language.
- Commercial awareness
- has the ability to view issues in terms of costs, profits and added value.
- Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way.
- Resilience and Patience - maintains effective work behaviour and patience in the face of setbacks or pressure.
- Attention to detail & Accuracy - maintains attention to detail under pressure.

**Communications and Working Relationships**:
Will require regular contact with customers, other employees and business partners.
Interacts with external suppliers as required.

**Framework, Boundaries and Responsibility**:
Needs to be able to effectively respond to customer complaints escalating where necessary.
The Person

**Qualifications**:
**Knowledge & Experience**:

- Qualified British tradesman experience (plumber, HVAC, electrician, carpenter).
- Knowledge of applicable laws, codes and regulations.
- Scheduling and coordinating experience.

**Skills and Personal Qualities**:

- High sense of personal integrity.
- Professional and ethical in all that they do.
- Strong drive and commitment to succeed.
- Well organised and ability to schedule and prioritise work accordingly.
- Proficient IT skills.

**Benefits**:
Salary 12,500 dhs + monthly bonus + company car + petrol + medical + flight ticket.


  • Bookings Manager

    3 weeks ago


    Dubai, United Arab Emirates Pro Clean AC Full time

    **Job Specification** We are seeking an experienced Bookings Manager to join our AC cleaning company in Dubai. The Bookings Manager will be responsible for managing and coordinating bookings for the company's services, including scheduling appointments and ensuring that all customers receive excellent service. **Key Responsibilities**: - Manage and...

  • Booking Manager

    4 weeks ago


    Dubai, United Arab Emirates Apt Resources Full time

    **BOOKING MANAGER**: **Job ID **:2476 **Location **:Dubai - United Arab Emirates **Industry **:IT - Hardware & Networking **Functional Area **:other AED 12,500.00 - 13,000.00 **Other Benefits **:As per Labor law **GCC Driving License **:No **Description: - Updated manually to create Invoice

  • Booking Manager

    3 weeks ago


    Dubai, United Arab Emirates Yachting Dreams Full time

    **Yachting Dreams** is a yacht charter booking platform in **Dubai**. We are looking for a **Booking Manager / Concierge** that will manage all the bookings coming in and he or she will be able to fulfil all the needs of the potential client. - Manage incoming requests and bookings via Whatsapp and telephone. - Upsell the client with catering services and...

  • Book Sales

    2 days ago


    Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About Rock PetroleumRock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation. We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy waste....

  • Booking Coordinator

    3 weeks ago


    Dubai, United Arab Emirates Recruits Management Consultancy Full time

    **Job Summary**: **Responsibilities**: - Respond promptly and professionally to client inquiries regarding photography services, pricing, availability, and package details. - Communicate with clients to understand their specific photography needs and preferences. - Provide clear and accurate information about the services, packages, and additional...

  • Booking Coordinator

    20 hours ago


    Dubai, United Arab Emirates Recruits Management Consultancy Full time

    **Job Summary**: **Responsibilities**: - Respond promptly and professionally to client inquiries regarding photography services, pricing, availability, and package details. - Communicate with clients to understand their specific photography needs and preferences. - Provide clear and accurate information about the services, packages, and additional...

  • Admin Assistant

    3 weeks ago


    Dubai, United Arab Emirates Pro Clean AC Full time

    **Job Specification** We are seeking an experienced Admin Assistant / Bookings Manager to join our AC cleaning company in Dubai. The Bookings Manager will be responsible for managing and coordinating bookings for the company's services, including scheduling appointments and ensuring that all customers receive excellent service. **Key Responsibilities**: -...

  • Book Sales

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About Rock PetroleumRock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation. We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy waste....

  • Book Sales

    22 hours ago


    Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About Rock PetroleumRock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation. We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy waste....

  • Book Sales

    5 days ago


    Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About Rock PetroleumRock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation. We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy waste....


  • Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About UsRock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation.We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy waste. Through...


  • Dubai, Dubai, United Arab Emirates Siemens Healthcare L.L.C. Full time

    Siemens Healthineers is a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas.We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening...


  • Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

    **Job Purpose**: Involvement in the complete bookings process from the initial booking to providing follow up bookings and quotations. Strong customer service focus. **Key Accountabilities**: - Building customer relationships and developing trust with the customer. - Monitoring technician’s schedule, practice and ensuring payment for jobs is collected...


  • Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    Job TitleBook Sales RepresentativeAbout Rock PetroleumWe are a leading provider of resources to power the planet. Our operations began in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation.We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce...


  • Dubai, United Arab Emirates PARKWAY INTERNATIONAL CONTRACTING Full time

    We are an Event Management Company based in Dubai and we are looking for a Bookings and Onsite Supervisor to fulfill the job responsibilities: - You will be responsible for achieving allocated sales targets, processing bookings, vendor research as well as onsite operations at our markets and events from start to finish ensuring all vendors and suppliers are...


  • Dubai, United Arab Emirates Connectivz FZC Full time

    Minimum 2 years of experience is required. - Knowledge & experience in Zoho books. **Salary**: Up to AED4,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Do you have experience in managing Zoho books? **Experience**: - Zoho books: 2 years...


  • Dubai, United Arab Emirates ACTION FILMZ PRODUCTIONS LLC Full time

    **Job Overview**: We are looking for an ambitious, passionate individual who will be responsible for managing office communications and facilitating key tasks and procedures. **Responsibilities**: - Working closely with the Manager to schedule jobs to control and manage the workflow, providing day-to-day bookings, preparing quotations, invoicing, closing...


  • Dubai, Dubai, United Arab Emirates Rock Petroleum Full time

    About UsWe are a global provider of resources to power the planet. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.We foster a culture of excellence, teamwork, and continuous learning. Our employees are our greatest asset, and we invest in their professional development to help them achieve their career goals.Job...


  • Dubai, United Arab Emirates Appetite Catering Services LLC Full time

    We are an Event Management Company based in Dubai and we are looking for an Events Bookings and Onsite Advisor to fulfill the below responsibilities: - You will be responsible for the management of Market Sales and Bookings as well as the recruitment and approval of new event participants. - Implementing and managing all process and procedures related to...


  • Dubai, United Arab Emirates PARKWAY INTERNATIONAL CONTRACTING Full time

    We are an Event Management Company based in Dubai and we are looking for an Events Bookings and Onsite Advisor to fulfill the below responsibilities: - You will be responsible for the management of Market Sales and Bookings as well as the recruitment and approval of new event participants. - Implementing and managing all process and procedures related to...