Booking Coordinator

4 weeks ago

Dubai, United Arab Emirates Recruits Management Consultancy Full time

**Job Summary**:
**Responsibilities**:

- Respond promptly and professionally to client inquiries regarding photography services, pricing, availability, and package details.
- Communicate with clients to understand their specific photography needs and preferences.
- Provide clear and accurate information about the services, packages, and additional offerings.
- Coordinate photography sessions and schedule appointments based on client preferences and photographer availability.
- Maintain an organized system for managing bookings, including calendars, appointment confirmations, and reminders.
- Ensure that all necessary details, such as location, time, and special requirements, are communicated effectively to both clients and photographers.
- Collaborate with photographers to ensure their availability and readiness for scheduled sessions.
- Coordinate the allocation of photography equipment, props, and any other resources required for each session.
- Manage the logistics and availability of indoor and outdoor photography locations.
- Provide exceptional customer service, ensuring a positive and enjoyable experience for the clients throughout the booking process.
- Assist clients in selecting the most suitable photography packages and customize them according to their preferences.
- Address any concerns or issues raised by clients promptly and professionally, seeking solutions to ensure client satisfaction.
- Maintain accurate and up-to-date records of all bookings, client details, and session specifications.
- Prepare contracts, invoices, and any other necessary documentation related to the booking process.
- Ensure compliance with company policies and procedures, including obtaining necessary permissions and releases.
- Identify opportunities for upselling additional services, such as prints, albums, or extended sessions.
- Provide clients with information on additional products and offerings, promoting their value and benefits.
- Collaborate with the sales team to support their efforts in generating leads and converting them into bookings.

**Requirements**:

- High school diploma or equivalent. Additional education or certification in photography, event planning, or a related field is a plus.
- Proven experience as a Booking Coordinator, Customer Service Representative, or similar role in the photography industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain professional relationships with clients.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Knowledge and passion for photography, understanding different photography styles and requirements.
- Proficiency in using booking software, scheduling tools, or CRM systems. Familiarity with photography editing software is a plus.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Customer-focused mindset, committed to delivering outstanding service and exceeding client expectations.
- Professional and friendly demeanor, with the ability to remain calm and composed in high-pressure situations.

**Benefits**:

- Annual bonus
- Annual Health Insurance
- Annual Return Ticket to Home Country
- Company visa provided

**Salary**: AED4,000.00 - AED4,500.00 per month

**Experience**:

- Booking coordination: 3 years (preferred)
- Booking coordination in Photography Industry: 1 year (preferred)
- Customer Service: 2 years (preferred)

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