Freight Forwarding Customer Service

2 months ago


Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

Gulf Link Cargo LLC is #hiring for the below role;
**Freight Forwarding Customer Service Executive** with a minimum 3 years experience in Freight Forwarding.

**Job description / Responsibilities**:

- Serve as the primary point of contact for customers, providing timely and accurate information on shipments and services.
- Address customer inquiries, concerns, and requests with professionalism and efficiency.
- Contact the main lines, freight forwarders and co-loaders for pricing.
- Perform end to end service for all the assigned enquiries (Air freight - Sea freight - Land transportation )
- Collaborate with internal teams to ensure seamless coordination and execution of logistics operations.
- Maintain accurate records and documentation related to customer interactions.

**Requirements**:

- Minimum 3 years’ experience in freight forwarding or logistics industry customer service & pricing.
- Exceptional communication and interpersonal skills.
- Detail-oriented with the ability to multitask and prioritize effectively.
- A customer-centric mindset with a commitment to exceeding expectations.

**Job Types**: Full-time, Permanent

Pay: From AED4,500.00 per month



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