Call Center Team Leader
2 weeks ago
Oversee the daily operations of the call center and ensure smooth functioning.
- Coordinate between marketing team, nursing staff, reception, management and call center team
- Lead, mentor, and motivate the calling team to achieve their targets.
- Make sure call center team is converting all marketing teams leads to bookings
- Develop and implement innovative strategies to improve team performance and productivity.
- Monitor call center performance metrics and provide constructive feedback.
- Handle escalated customer issues and ensure satisfactory resolutions.
- Train and onboard new team members, and provide ongoing training for existing staff.
- Ensure compliance with company policies, procedures, and industry regulations.
- Prepare and present performance reports to senior management.
- Collaborate with other departments to align call center operations with the medical center goals.
- Foster a positive and professional work environment.
**Requirements**:
- Ability to excel under pressure.
- Minimum of 3 years of experience in a call center environment.
- Certification in call center management will be highly considered.
- Previous experience as team lead in call center team leadership.
- Proven ability to lead and manage a team effectively.
- Strong knowledge of call center operations and best practices.
- Excellent communication and interpersonal skills.
- Creative thinker with the ability to introduce and implement new ideas.
- Proficiency in call center software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Ability to work flexible hours when necessary.
Pay: AED3,000.00 - AED4,000.00 per month
**Experience**:
- call center: 1 year (preferred)
- tele marketing: 1 year (preferred)
- call center leadership: 1 year (preferred)
-
Call Center Team Leader
4 days ago
Dubai, United Arab Emirates My Human Resources CO LLC Full timeWe are looking for a Call Center Team Leader for our client in Dubai. - Responsible to handle teams of customer service agents and call center agents - Coach their team on quality parameters, call center and customer service skills - Strong understanding of Call Center Operations and standards - Manage and ensure adherence of the defined work schedule -...
-
Call Center Team Leader
2 weeks ago
Dubai, Dubai, United Arab Emirates My Human Resources CO LLC Full timeWe are looking for a Call Center Team Leader for our client in Dubai. Responsible to handle teams of customer service agents and call center agents Coach their team on quality parameters, call center and customer service skills Strong understanding of Call Center Operations and standards Manage and ensure adherence of the defined work schedule Ability to...
-
Call Center Team Leader
2 weeks ago
Dubai, Dubai, United Arab Emirates AWJ Investments Full timeJob PurposeA call center team leader has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Team leaders working in call centers also have the role of training their team members and reviewing their performances from...
-
Team Leader
7 days ago
Dubai, United Arab Emirates Pristine Technologies Full time**Prisitine Technologies** is seeking a passionate and experienced **Team Leader** to join our growing call center team in Dubai! If you thrive in a fast-paced environment and have a talent for motivating and developing others, this is the opportunity for you. **About the Role**: In this exciting role, you will play a pivotal role in driving the success of...
-
Call Center Team Leader
2 weeks ago
Dubai, Dubai, United Arab Emirates Doctors Clinic Diagnostic Centre Full timeWe are hiring team leader for our medical diagnostic center call center. We are looking for candidates with previous call center experience in medical setting and who are calm under pressure, focused and attentive to details.Job Description· Oversee the daily operations of the call center and ensure smooth functioning.Ensure every email, phone call, social...
-
Call Center Team Leader
2 weeks ago
Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeShould have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...
-
Call Center Team Leader
4 days ago
Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeShould have strong communication skills both in English & Arabic (written & spoken) - Will be responsible to handle teams of customer service agents - Should be able to coach customer service agents on quality parameters and customer service skills - Work as first level of escalation for reporting team and assigned clients - Strong understanding of Call...
-
Call Center Team Leader
3 weeks ago
Dubai, United Arab Emirates IBT GLOBAL CALL CENTRE SERVICES LLC Full time__ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs - Ensure training and development plans are...
-
Call Center Team Leader
2 weeks ago
Dubai, United Arab Emirates Green Field Management Consultancy Full timeWe are seeking a dynamic and motivated individual to join our team as a Call Center Team Leader. In this role, you will be responsible for leading and guiding a team of customer service representatives in handling both inbound and outbound calls. Your primary objective will be to ensure the team delivers exceptional customer experiences, meets performance...
-
Call Center Team Leader
2 weeks ago
Dubai, Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeShould have strong communication skills both in English & Arabic (written & spoken) Will be responsible to handle teams of customer service agents Should be able to coach customer service agents on quality parameters and customer service skills Work as first level of escalation for reporting team and assigned clients Strong understanding of Call Center...
-
Call Center Team Leader
2 weeks ago
Dubai, Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeShould have strong communication skills both in English & Arabic (written & spoken) Will be responsible to handle teams of customer service agents Should be able to coach customer service agents on quality parameters and customer service skills Work as first level of escalation for reporting team and assigned clients Strong understanding of Call Center...
-
Team Leader
4 weeks ago
dubai, United Arab Emirates PrecisionHire Solutions Full timeProvide friendly, quality client care to the patients. Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...
-
Team Leader
1 month ago
Dubai, United Arab Emirates PrecisionHire Solutions Full timeProvide friendly, quality clientcare to the patients.Provides daily directionand communication to Patient Care staff so that customer servicecalls are answered in a timely, efficient and knowledgeablemanner.Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to...
-
Team Leader
4 weeks ago
Dubai, United Arab Emirates PrecisionHire Solutions Full timeProvide friendly, quality clientcare to the patients.Provides daily directionand communication to Patient Care staff so that customer servicecalls are answered in a timely, efficient and knowledgeablemanner.Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to...
-
Team Leader
1 month ago
Dubai, United Arab Emirates PrecisionHire Solutions Full timeProvide friendly, quality client care to the patients.Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...
-
Team Leader
4 weeks ago
Dubai, United Arab Emirates PrecisionHire Solutions Full timeProvide friendly, quality client care to the patients.Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to...
-
Call Center Representative
2 months ago
Dubai, United Arab Emirates Call Center CRM Full time**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...
-
Call Center Team Leader
4 weeks ago
Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeWe are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...
-
Call Center Team Leader
18 hours ago
Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full timeWe are looking to hire Call Center Team Leader. to join our team in IBT. - _ - Work closely with the team, motivating and coaching them - Hosting 1-2-1’s and team meetings - Keeping up to date with business development and new product lines - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and...
-
Call Center Team Leader
3 weeks ago
Dubai, United Arab Emirates VLCC Wellness International Full time**Responsibilities**: - To ensure the effective and efficient running of the Call Centre. - To execute WhatsApp campaign and SMS campaign as per plan. - Build rapport with customers and convert to qualify leads. - To be a pro-active member of the Call Centre Team and support all calls. - To co-ordinate outbound/inbound activity to support the delivery of...