Head of Call Center
2 months ago
**Are you an experienced leader with a passion for customer service and the beauty industry? **_We seeking a Head of Call Center to lead our customer support operations and enhance client satisfaction._
**Key Responsibilities**:
- Oversee the daily operations of the call center, ensuring high-quality customer service and efficiency.
- Develop and implement call center strategies to improve performance and customer experience.
- Manage and mentor a team of call center agents, providing training and support to achieve sales and service goals.
- Analise call center metrics and reports to identify trends, areas for improvement, and training needs.
- Collaborate with other departments to streamline processes and enhance service delivery.
- Handle escalated customer inquiries and complaints professionally and effectively.
**Qualifications**:
- Proven experience in a call center leadership role, preferably in the beauty, wellness, or healthcare sectors.
- Strong understanding of customer service principles and a track record of improving client satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyse data and make informed decisions to drive performance improvements.
- Proficient in CRM software and call center management tools.
- Fluent in both Arabic and English.
- Degree in Business Administration, Management, or a related field is preferred.
**What We Offer**:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Employee benefits and discounts on clinic services.
- If you are ready to lead a dedicated team in an exciting and growing industry, please submit your resume and a cover letter detailing your relevant experience._
Join us and help us redefine beauty and wellness
**Job Types**: Full-time, Permanent
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