CRM Manager

2 weeks ago


Dubai, United Arab Emirates AccorCorpo Full time

Company Description
**Why work for Accor?**
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Job Description**:

- Define, manage, and support the CRM Director in executing all CRM activities for MEASPAC region
- Regional & Hub Responsibility: a) Support CRM Director in defining, executing, and reporting on the CRM strategy & performance for the entire region b) Own and manage the CRM strategy and plan for MEAT
- Responsible for activating all B2B & B2C CRM activities for Accor Live Limitless, Premium, Midscale and Economy Brands, and Brand & Loyalty Partnerships
- Continuously measure and improve main KPIs.

**Qualifications**:

- Bachelor's degree in a related field (e.g., marketing, business, hospitality)
- Minimum of 4 years of experience in related marketing or customer relationship management role
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Proficiency with CRM software and data analysis tools such as Liana Mailer, Responsys, Salesforce
- Ability to work independently and as part of a team.
- English + French and/or Arabic proficiency is a must.
- Tech-oriented and savvy with CRM tools/BI & Analytics tools

Additional Information


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