CRM Manager

1 month ago


dubai, United Arab Emirates Manpower Professional Full time
CRM Manager Jobs in Dubai, UAE by Manpower Professional | ArabJobs.com
CRM ManagerManpower Professional - Dubai, UAE Posted In 18/8/2013
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Job Description
Job Description Our client a large multinational automobile manufacturer is currently seeking to recruit a dynamic CRM Manager. You will be directly reporting to the Marketing ManagerTask/Responsibilities CRM Manager:Manage implementation of CRM standards (SFM, Manage customer accounts, Customer Care).Manage system landscape in liaison with importer and responsible IT house.Define and implement customer interaction strategyDefine customer touch points and customer interactions.Enable importer to conduct customer interactions and achieve targets.Follow up on activities with Importer and their effectiveness.Define requirements across all channels and develop briefing input in liaison with importers for the respective agencies.Break down the programs across all levels and functions (end-to-end) and ensure sustainable execution and monitoring incl. gap analysis.Set up a lead monitoring system which reports on the results of each marketing/CRM campaign (combine web analytics and CRM reporting) and share best practices.Target management for customer focus targets (Sales).Define requirements for CRM training/coaching Job Category Administration & Secretarial
Job Requirements
Experience Min: 3 Years
Career LevelSupervisor/ Manager
Job TypeFull Time
Vacancies2 Open Positions
Salary Negotiable
GenderAny
Degree LevelBachelor's degree
Faculty / Institute Any
Major Business Administration
Age Any
NationalityAny
Residence Location Any
Languages English - Fluent / Excellent
Arabic - Fluent / Excellent
Own a CarAny
Have Driving LicenseAny
Job Skills
Person Profile Qualifications:Education Level: University degree in business administration or other related field.Professional Experience: At least 3 years of experience in the field of CRM, preferably in the automotive industry.Language skills: Excellent English skills (Written & spoken). Arabic and German language skills are a plus.IT skills: Advanced Microsoft Office skills (especially Excel and Power point).Outstanding analytical skills balanced with effective communication behaviour and good interpersonal skills (team player). Process driven and target oriented especially towards project implementations on importer level. Salary 20,000aed plus bonus ticket company car
About The Company
Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, Sales and marketing.
Company Industry Information Technology
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