Associate, Client Management
1 day ago
**Job Summary**
- The role is responsible for:
- The leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
- Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
**Key Responsibilities**
**Strategy**
- Targeted Improvements_
- Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Automation and Streamlining_
- Monitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs
- Accelerate the shift to digital and ensure the digital value proposition is aligned with clients’ needs and preferences
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Drive adoption by the team, of the latest tools and techniques to improve performance
- Adherence to changes in line with the Client Management destination model and DOIs
**Business**
- Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank’s strategic focus
- Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Responsible for the leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
- Support various stakeholders on regulatory and audit requests
- Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation
- Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head
- Identify process improvement opportunities and work closely with management to implement the change
**Processes**
- General_
- Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
- Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics
- Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
- Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams’ BAU productivity at the highest standards, ensuring mínimal rework across the team within all processes managed.
- Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner
- Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times
- Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices
- Drive implementation of change initiatives
-
-
Client Renewals Advisor
7 months ago
Dubai, United Arab Emirates A&A Associate LLC Full timeJoin Our Team as a Client Renewals Advisor! Are you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team. As a Renewals Advisor, you will be responsible for managing the renewal process for our valued...
-
Business Development Manager/sales Manager
5 months ago
Dubai, United Arab Emirates A&A Associate LLC Full timeBusiness Development Manager/Sales Manager Company: A&A Associate LLC Location: Dubai, UAE Experience: Minimum 2-3 years in Business Development for Accounting, Audit & Tax field in UAE A&A Associate LLC, a leading company in Dubai, is seeking an immediate hire for the position of Business Development Manager/Executive with expertise in Accounting, Audit &...
-
Client Relations Associate
5 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full timeOur client provides high-quality serviced offices in JLT and has supported company start-up, registration, and documents in DMCC, other free zones, and the UAE mainland. We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center, looking after a variety of customer service,...
-
Client Relations Associate
5 months ago
Dubai, United Arab Emirates Winters Instruments Full time**TITLE**: Client Relations Associate **DIVISION/DEPARTMENT**: **LOCATION**: **MARKET**: EMEA Dubai GCC Countries **REPORTS TO**: Vice President - EMEA Division **SCOPE** - The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This...
-
Client Onboarding Associate
5 months ago
Dubai, United Arab Emirates RJ O'Brien Full time**Job Title**:Client On-boarding Associate **Business Unit**:Client Onboarding **Location**:DIFC,** **Dubai **Position Summary**: Client on-boarding associate with previous knowledge of onboarding and/or KYC requirements. To assist the management of the Financial Crime and On-Boarding team on a daily basis. To mitigate the Financial Crime risk within...
-
Client Engagement Associate
5 months ago
Dubai, United Arab Emirates ManSci Professional Services DMCC Full timeAbout Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now want to expand the...
-
Associate, Client Solutions
1 week ago
Dubai, United Arab Emirates GLG Full time**Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world's top corporations, investment firms, management consultancies, and non-profits - to help them learn and...
-
Associate, Client Solutions
1 week ago
Dubai, United Arab Emirates Gerson Lehrman Group Full time**Job Summary** The **Senior Client Solutions Associate - Arabic Speaker** role sits within our Professional Services Firms (PSF) team based in our Dubai office. We have a prestigious and sophisticated client base in the EMEA, including some of the world’s top corporations, investment firms, management consultancies, and non-profits - to help them learn...
-
Client Relations Associate
5 months ago
Dubai, United Arab Emirates Winters Instruments Full time**JOB DESCRIPTION**: The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This individual will be responsible for establishing and enhancing customer relationships, contributing significantly to our expansion in GCC. This is a full-time...
-
Client Relationship Associate, Dubai
4 weeks ago
Dubai, United Arab Emirates Fitch Group Full timeClient Relationship Associate, Dubai **Client Relationship Associate, Dubai** **Fitch Learning's Sales team is currently seeking a client relationship associate to be based out of Dubai office.** **What We Offer**: - Reporting to the MEA Commercial Manager and with the ability to collaborate with other stakeholders across the organization. - Exposure to...
-
Associate - Client Solutions - Arabic Speaking
5 months ago
Dubai, United Arab Emirates Gerson Lehrman Group Full time**Job Summary** The MENA Financial Services team, based in Dubai, serves users at the leading financial institutions in the MENA region, including some of the world’s largest Private Equity funds, Hedge funds, Mutual and Sovereign Funds. Client Solutions teams are the engine of GLG. We work across industries, becoming the experts on our experts, helping...
-
Associate, Client Solutions
3 weeks ago
Dubai, United Arab Emirates GLG Full time**Associate Dubai PSF** We are seeking an Arabic speaking Associate based in Dubai to support GLG's PSF business in EMEA. Associates are the engine behind GLG's Insight Network, the world's largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG's business forward and add...
-
Temporary Client Service Associate
5 months ago
Dubai, United Arab Emirates Cartier Full timeReference Code: 97153**Temporary Client Service Associate**: - Dubai, DU, AE- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...
-
Key Account Manager
5 months ago
Dubai, United Arab Emirates Brandme Associate Sdn Bhd Full time**About brandME** BrandME is a global trade show exhibit company. We are headquartered in Malaysia, with offices across the America, London, Middle East, APAC region. We are a dynamic and passionate team building towards delivering award-winning and cost-effective exhibit design, production, and support services all around the world. We are actively...
-
Associate, Client Solutions
3 weeks ago
Dubai, United Arab Emirates Gerson Lehrman Group Full time**Associate Dubai PSF** We are seeking an Arabic speaking Associate based in Dubai to support GLG’s PSF business in EMEA. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and...
-
Associate Business Development Manager
3 months ago
Dubai, United Arab Emirates Wellington Management Full timeAbout Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that...
-
Recruiting Associate
5 months ago
Dubai, United Arab Emirates Gerson Lehrman Group Full timeGLG is seeking an Arabic speaking Recruiting Associate to support GLG’s Professional Service Firms (PSF) business in EMEA. Part of the team based in Dubai, the Recruiting Associate will be responsible for recruiting experts for GLG Client projects to participate in 1:1 telephone consultations, private meetings and for other short term, ad-hoc consulting...
-
Associate Client Manager
5 months ago
Dubai, United Arab Emirates The Cigna Group Full time**Purpose of the job/key objective** - Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients. - Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement - Resolves less complex customer issues and identifies improvements to prevent...
-
Associate Client Advisor
3 months ago
Dubai, United Arab Emirates Citigroup, Inc. Full timeAssociate Client Advisor (UAE National Preferred) Client Advisory Group is a treasury practitioner-led team that helps Citi clients progress treasury practices and evolve corporate treasury functions to support enterprise growth and transformation. The Associate Advisor will support global Client Advisory seniors to manage client engagements, events and...
-
Wellbeing Client Manager
5 days ago
Dubai, United Arab Emirates Lockton, Inc. Full time**General information**: **Reference **:003045 **Vacancy location**: **Location**: Middle East / North Africa, Dubai, Dubai **Work Place**: Hybrid **Region**: Middle East/North Africa **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Wellbeing Client Manager **Description**: At Lockton, we’re passionate about helping...