Guest Relations Associate
2 months ago
Guest Service Associate -
**Responsibilities**:
The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include:
- **Welcoming Guests**: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere.
- **Customer Support**: Address inquiries, requests, and complaints promptly, offering information about hotel amenities and local attractions.
- **Reservations Management**: Manage reservations, including bookings, modifications, and cancellations.
- **Communication**: Collaborate with other departments to coordinate guest services and relay important messages.
- **Problem Resolution**: Handle guest issues with professionalism and follow up to ensure satisfaction.
- **Billing**: Process payments accurately and maintain financial records securely.
- **Safety Protocols**: Ensure guest safety and familiarize them with emergency procedures.
- **Team Collaboration**: Work with housekeeping and maintenance to provide seamless service.
- **Additional Duties**: Perform other tasks as assigned to support hotel operations and guest satisfaction.
Pay: AED2,000.00 - AED2,200.00 per month
Application Question(s):
- Able to Start as soon as possible?
**Experience**:
- Hotel: 2 years (required)
**Language**:
- Russian (required)
Application Deadline: 15/11/2024
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