Guest Relations Associate

2 months ago


Dubai, United Arab Emirates Royal regency suites Full time

Guest Service Associate -

**Responsibilities**:
The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include:

- **Welcoming Guests**: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere.
- **Customer Support**: Address inquiries, requests, and complaints promptly, offering information about hotel amenities and local attractions.
- **Reservations Management**: Manage reservations, including bookings, modifications, and cancellations.
- **Communication**: Collaborate with other departments to coordinate guest services and relay important messages.
- **Problem Resolution**: Handle guest issues with professionalism and follow up to ensure satisfaction.
- **Billing**: Process payments accurately and maintain financial records securely.
- **Safety Protocols**: Ensure guest safety and familiarize them with emergency procedures.
- **Team Collaboration**: Work with housekeeping and maintenance to provide seamless service.
- **Additional Duties**: Perform other tasks as assigned to support hotel operations and guest satisfaction.

Pay: AED2,000.00 - AED2,200.00 per month

Application Question(s):

- Able to Start as soon as possible?

**Experience**:

- Hotel: 2 years (required)

**Language**:

- Russian (required)

Application Deadline: 15/11/2024



  • Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Royal regency suites Full time

    Guest Service Associate - **Responsibilities**: The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include: - **Welcoming Guests**: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere. - **Customer Support**: Address inquiries,...


  • Dubai, United Arab Emirates Royal regency suites Full time

    Guest Service Associate - **Responsibilities**: The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include: - **Welcoming Guests**: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere. - **Customer Support**: Address inquiries,...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: - Is responsible for Guest Relations function of the resort. - Provide...


  • Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24184824 **Job Category**Rooms & Guest Services Operations **Location**Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, 0, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...


  • Dubai, United Arab Emirates DUBAI INTERNATIONAL HOTEL Full time

    Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours. - Thorough knowledge of business partners affiliated to the Hotel. - Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before...

  • Guest Relations

    6 months ago


    Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    **Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24152595 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...


  • Dubai, United Arab Emirates DUBAI INTERNATIONAL HOTEL Full time

    Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours. - Thorough knowledge of business partners affiliated to the Hotel. - Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before...


  • Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

    **Job Title**: Guest Relations Manager **Job Summary**: The Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience by providing high-quality service. This role involves overseeing guest relations operations, handling guest feedback, and leading a team to meet the needs and expectations of guests. **Key...


  • Dubai, United Arab Emirates Grand Hyatt Dubai Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival. The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing,...

  • Guest Relations Agent

    7 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office...


  • Dubai, United Arab Emirates Andaz Dubai The Palm Full time

    Summary Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments. On a daily basis, Guest Relations Officer is...


  • Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Harmony Medical Group** is looking for a passionate, versatile **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. Could you be the perfect fit for our featured job? **Responsibilities** -...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24031620 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with...


  • Dubai, United Arab Emirates Stayis Holiday Homes Rental LLC Full time

    **PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** - Live and project the goal, philosophy, vision, mission and core values of the company. - Adheres to company grooming standards at all time. - Is a continual source of information, help and assistance to all...


  • Dubai, United Arab Emirates Mercure Gold Hotel Full time

    **Responsibilities**: - To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner. - Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating...


  • Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** -...