Assistant Guest Relations Manager

4 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24152595
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Assistant Guest Relations Manager

    1 week ago

    Dubai, United Arab Emirates SmartStay Full time

    **Reinventing Short-Term Renting** At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are looking for a dedicated and...

  • Assistant Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates V HOTEL LLC Full time

    _**Job Summary**_ Assist and serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Leads the guest relations team and...

  • Assistant Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates MOVENPICK Full time

    **Assistant Guest Relations Manager** As an Assistant Guest Relations Manager, you have a perfect understanding and clear vision of the brand's guest promise, and live the value of ‘Guest Passion’. Showcase your leadership and interpersonal strengths, where you will lead our team of service ambassadors and ensure exemplary guest service. **What is in...

  • Guest Relations Manager

    2 hours ago

    Dubai, United Arab Emirates SOFITEL Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...

  • Assistant Manager

    24 hours ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24097385 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    Job DescriptionTHE POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESLive and project the goal, philosophy, vision, mission and core values of the company.Adheres to company grooming standards at all times.Is a continual source of information, help and assistance to all guests.Prepares the...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    Job DescriptionTHE POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESLive and project the goal, philosophy, vision, mission and core values of the company.Adheres to company grooming standards at all times.Is a continual source of information, help and assistance to all guests.Prepares the...

  • Manager - Guest Relations

    1 week ago

    Dubai, United Arab Emirates Al Amani Consultancy Full time

    **MANAGER - GUEST RELATIONS required urgently for a reputed Five Star Deluxe Hotel brand for their properties in Dubai & Mauritius**: - Degree in the hospitality with Proven working experience as Manger Host / Guest relations within 5 Star Hotels - Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques - Hands...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates B7 Consultancy Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. - Provide upscale guest service experiences for clients throughout their stay - Be a continual source of information, help and assistance to all guests - Monitor daily bookings and ensure assigned rooms are prepared prior to...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24166227 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Assistant Guest Relations Manager

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23081957 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description PURPOSE OF POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mission and core values of the company. Adhere to company...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description PURPOSE OF POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mission and core values of the company. Adhere to company...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    2 weeks ago

    Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...