Guest Relations Officer

5 months ago


Dubai, United Arab Emirates DUBAI INTERNATIONAL HOTEL Full time

Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours.
- Thorough knowledge of business partners affiliated to the Hotel.
- Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to serving team who will take their orders.
- Ensure enough presentable menus available clean (free of stains and smudges)
- Communicate with Manager and other staff, such as dinners, informing them of guests’ bookings, needs and any complaints or guest feedback.
- Learning and training other associates up to date about service standards, food and beverage knowledge, and other information necessary to perform the job efficiently. Continue (Learning and development)
- Thorough knowledge about the procedure of airlines lounge utilization.
- Generate invoices in LAS & Micros in a timely manner as for the walk in, airlines, travel agents, cards and web booking etc in a stipulated manner.
- Keep a record of check out time and notify the guest accordingly; collect the payment for extra hours if the guest decided to extent the stay.
- Announce the flight departure on a timely manner through automated system or manually.
- Promote and upsell the lounge to all the guests who walks in for enquiring about the lounge.

**REQUIREMENTS**:

- Must have atleast 1 year experience of related field
- Must have excellent communication skills
- Able to work in minimum supervision and can do multi-tasking

**Salary**: AED1.00 - AED2.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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