Guest Relations Agent

5 months ago


Dubai, United Arab Emirates Hilton Full time

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

**What are we looking for?**

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience

**What will it be like to work for Conrad Hotels & Resorts?**

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad's guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all


  • Guest Relation Agent

    5 months ago


    Dubai, United Arab Emirates Beehive HR Full time

    We are seeking for service crew for our Hotel Client for Dubai. **Responsibilities**: - Greet and welcome guests upon arrival with warmth and professionalism. - Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. - Address guest inquiries and provide information about hotel facilities, services, and local attractions. -...

  • Guest Relations Agent

    4 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic...


  • Dubai, United Arab Emirates AccorHotel Full time

    As a Guest Relations Agent you will greetarriving Guests by providing a warm personal welcome and offeringassistance to Guests throughout the duration of their stay.Reporting to the Front Office Manager responsibilities andessential job functions include but are not limited to thefollowing:             Greet every Guest thatwalks in and out of...

  • Guest Relations Agent

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Relations Agent to join our team at Accor. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide professional, friendly, and engaging service to...


  • Dubai, United Arab Emirates Stay Hub vacation homes rental LLC Full time

    We are currently seeking a dynamic and customer-oriented In-Site Guest Relations Agent to join our team and assist our valued holiday home rental guests with a seamless experience during their stay. As a Guest Relations Agent, you will play a vital role in ensuring guest satisfaction and comfort, handling essential tasks such as check-in, check-out,...

  • Guest Relation Agent

    4 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relation Agent (F&B) A Guest Relation Agent (F&B) provides F&B services for Guests to contribute to an overall exceptional experience. **What will I be doing?** As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...

  • Guest Relations Agent

    4 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering...

  • Guest Relations Agent

    5 months ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (Food & Beverage) A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Guest Relations Agent in...

  • Guest Relations Agent

    4 months ago


    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests...

  • Guest Relations Agent

    2 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then...

  • Guest Relations Agent

    5 months ago


    Dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    **Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their...

  • Guest Relations Agent

    5 months ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (Food & Beverage) A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts...

  • Guest Relations Agent

    3 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (German/Arabic Speaker) - Front Office | Hilton Dubai Palm At Hilton Dubai Palm Jumeirah, a Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent,...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates Dubai Full time

    Guest Relations Agent Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent : Main Responsibilities: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction- Respond to guests needs and anticipate their unstated ones- Expect and react...

  • Guest Relations Agent

    5 months ago


    Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of...


  • Dubai, United Arab Emirates Aravi Hotel Full time

    Looking for a guest relation agent the primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Ready to join on visit visa or cancelled visa Pay: AED1,500.00 -...


  • Dubai, Dubai, United Arab Emirates Recruit for Africa PTY Limited Full time

    Guest Relations Agents | Dubai | Pre-opening Ultra Luxury HotelWe are seeking highly skilled and experienced Guest Relations Agents to join the Guest Relations team of this new opening, ultra-luxury hotel located on the Dubai coastline. The ideal candidates will possess a passion for delivering exceptional guest experiences, a keen eye for detail, and a...

  • Guest Service Agent

    5 months ago


    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24092275 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for answering and directing incoming calls from...

  • Guest Relations Agent

    4 months ago


    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...