Guest Relations Supervisor

6 months ago


Dubai, United Arab Emirates Anantara Full time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Job Description**:
Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:

- Is responsible for Guest Relations function of the resort.
- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collaterals for guests and related departments as per the policy and standards.
- Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Ensure a member of management is in attendance of all arrivals and departures.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
- Provide complete assistance to guests on arrival and departure (check in and check out).
- Prepare accurate room folios / bills and ensures settlement of the same.
- Responsible for all check outs being done efficiently and accurately.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
- Ensure proper record keeping and documentation, as per statutory and organizational requirements.
- Closely liaise with Guest Services Centre in ensuring all follow ups are done in a timely manner.
- Ensure correct documentation of all transactions at Front Office during shifts.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager.
- Keep superior promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests’ belongings.
- Adhere to all organizational policies and standards.
- Actively participate in selling excursions and coordinating recreation, spa and Food & Beverage.
- Responsible for implementing and maintaining the sanctity of the Guest Service Questionnaire daily as per standard operating procedure.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Lead the Guest Relations team by example.
- Train, mentor and coach the Guest Relations team.
- Ensure that all fellow associates follow Safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on associates.
- Always conduct himself/herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.

**Qualifications**:

- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office.



  • Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Harmony Medical Group** is looking for a passionate, versatile **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. Could you be the perfect fit for our featured job? **Responsibilities** -...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job Title: Guest Relations SupervisorJob Summary:We are seeking a highly skilled Guest Relations Supervisor to join our team at Raffles Dubai. As a key member of our hospitality team, you will be responsible for overseeing and directing all aspects of Guest Relations to maximize guest satisfaction.Key Responsibilities:Lead by example and project the...


  • Dubai, United Arab Emirates Rich Route Holiday Homes L.L.C Full time

    **We are Urgently looking for Guest Relation Supervisor** - Visa + Free Accommodation+ Attractive Salary Package Job Descriptions Must Have: - Greeting guests upon arrival, provide a personalized and warm welcome, and assist with the check-in process. Always alert to respond towards guest needs, inquiries, and requests promptly and accurately, maintaining...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description:As a Guest Relations Supervisor at Anantara Dubai Palm Jumeirah Resort & Spa, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and maintaining the highest levels of customer satisfaction.Key Responsibilities:Manage the Guest Relations function, ensuring prompt and...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest...


  • Dubai, United Arab Emirates 25hours Hotels Full time

    Company Description People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to...


  • Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Harmony Medical Group** is looking for a passionate **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. **Responsibilities** - Oversee the guest relations team and ensure a high standard of...


  • Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

    **An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24184824 **Job Category**Rooms & Guest Services Operations **Location**Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, 0, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23124789 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...


  • Dubai, United Arab Emirates Stayis Holiday Homes Rental LLC Full time

    **PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** - Live and project the goal, philosophy, vision, mission and core values of the company. - Adheres to company grooming standards at all time. - Is a continual source of information, help and assistance to all...


  • Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** -...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: - Is responsible for Guest Relations function of the resort. - Provide...


  • Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Guest Relations ManagerAs a key member of the Anantara Dubai Palm Jumeirah Resort & Spa team, the Guest Relations Manager plays a vital role in delivering exceptional guest experiences and ensuring seamless operations in the front office.Key Responsibilities:Lead the Guest Relations team and oversee the Guest Relations function of the resort, fostering a...


  • Dubai, United Arab Emirates voco Full time

    At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of....


  • Dubai, United Arab Emirates MINOR Hotels Full time

    In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel...


  • Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    JobDescriptionPlease note thatthis is not an exhaustive list of everything that needs to be done.Employees at Anantara Dubai Palm Jumeirah Resort & Spaalways find new ways to look after the business, their guests, andtheir associates. Within this, the key responsibilities for thisposition are: Isresponsible for Guest Relations function of theresort.Provide...