Technology Experience Manager

1 month ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Our Technology Experience team makes this possible by creating products that are innovative, efficient and a game changer in the aviation world. Do you want to play a part in that journey through creating engaging design concepts that are used all round the world? Join us in cosmopolitan Dubai as a Technology Experience Manager and lead the creation of our unique, user-centric products and experiences. The Technology Experience Manager is responsible for nurturing a team of specialists in creating compelling and creative user experiences, that strike a balance between the users intent and the business’s needs. They will ensure all Technology solutions are fit for purpose, improve end user productivity and are easy and enjoyable to use. The Technology Experience Manager will ensure all experience design decisions are informed by product and research, and work closely with Technical product managers to deliver business and end user value. They will actively support the Technology Experience chapter lead in creating a culture of human-centred design across the organisation. What You’ll Do - Coach and nurture a team of specialists in user research, user experience definition and strategy, prototyping and usability testing. - Drive adoption of the Experience Design playbook within and across the broader teams of product, architecture and development - Bring in best practice thinking to continuously improve tools and methods that goes into the continuous improvement of the experience design playbook. - Responsible for instilling creative confidence in product and broader technology teams by establishing a shared language and understanding of human-centred design through storytelling, brown bag sessions and running hands-on training and workshops. - Manage the talent pool and supply of Technology Experience Design experts against requirements for all Product Portfolios. Ensuring the portfolio release trains are appropriately staffed or skilled to support all backlogs in the Kanbans. - Lead the user experience of all non-customer facing products all the way from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis. - Acts as an advocate of the product to the users, imparting insight on the product’s value and usability. - Partner with the Technical Product Managers to ensure all products have baseline usability measures that serves as a benchmark to improve upon while product improvements are made. - Drive the practice of research and analysis and subsequent incorporation into the overall experience design principles. - Work closely with the Release Train Managers in relation to feature and Epic completion and drive the practice of visual release notes.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.



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