Customer Service Intern

2 months ago


Dubai, United Arab Emirates Bristol-Myers Squibb Full time

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Inspire and be inspired. We offer a variety of opportunities for undergraduate and post-graduate students to use your talent, skills, education, and passion to help make an impact on patient's lives - all while growing your career and earning academic credit.

**Our Internship Programme gives you a real opportunity to gain practical 'hands-on' experience, training and shadow the experts of your chosen field. It also provides you with insight into what it's like to work with us.**

We will place you in a six-month Internship Program depending on the requirements of your degree course. So, are you ready to embark on a new adventure? We can't wait to see what you're made of

During your placement as **Customer Service Intern** you will support the day-to-day functions within the Finance team.

Main activities you will be involved in include:

- Develop strategic demand planning to ensure uninterrupted supply to the markets and avoid any stock out situations.
- Ensure distributors' inventory levels are in line with company approved Days of Inventory (DOI) and highlight any deviation with possible remediation plan.
- Ensure on-time delivery of inventory to customers and proactive communication of expected delivery dates.
- Follow-up closely with the site on readiness of orders by having regular catch up and anticipate any backorder situation.
- Be accountable for the full order processing activity from order placement to delivery.
- Establish and maintain an exceptional communication with Business partners, distributors and manage an excellent relationship with internal stakeholders ensuring there is no disruption in supply.
- Support Finance function in the monthly close process, Gross-to-Net adjustments, projections, and budget.
- Participate and support any MEA function that require Customer Service involvement or expertise.
- Act as point of escalation for inquiries from distributors, report customer quality complaints and initiate change controls.

**What Qualities Are We Looking For?**

We are looking for highly motivated individuals who can collaborate in teams and have the willingness to learn.
- Passionate about supply chain/operation or logistic
- Knowledge of supply chain functions
- Strong communication skills
- Ability to work as a member of a team.
- Energetic, collaborative, and dedicated.
- Excellent English language skills, spoken and written.

Our **Market Access team** plays a crucial role in ensuring that our products are accessible to patients who need them. We are seeking a motivated and detail-oriented Market Access Intern to join our team and gain hands-on experience in the pharmaceutical industry.

**Key Responsibilities**:

- Project Support: Contribute to various market access projects, including the development of strategies and the execution of tactical plans.
- Stakeholder Engagement: Support the team in engaging with key stakeholders.
- Documentation Management: Help prepare and update market access documentation. Assist in preparing reports and presentations for internal and external stakeholders.
- Market Intelligence: Assist in collecting, analyzing, and interpreting market data to support pricing, reimbursement, and market access strategies.
- Field Support : Provide support to field-based market access teams, including the preparation of materials for payer meetings and presentations.
- Competitive Intelligence : Gather and analyze information on competitor products, market trends, and payer strategies to inform market access planning.
- Patient Access Programs : Support the design and implementation of patient access programs, including patient assistance and co-pay programs.

**What Qualities Are We Looking For?**

We are looking for highly motivated individuals who can collaborate in teams and have the willingness to learn.
- **Education**:Currently holding a degree in Pharmacy, Life Sciences, or a related field.
- ** Skills**:

- Strong analytical and research



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