Customer Service Representative Intern

6 months ago


Dubai, United Arab Emirates AA tienda Full time

Job Description:

- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information to the customers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Application Question(s):

- Do you have your own Dubai Residence Visa?
- Can you join immediately?

**Experience**:

- customer service: 1 year (preferred)



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