Customer Service Intern

8 months ago


Dubai, United Arab Emirates CAFU Full time

**Responsibilities**:

- Monitor and respond to customer inquiries in a timely manner via non-voice communication channels, ensuring high-quality and empathetic assistance.
- Handle emergency service-related queries, such as vehicle breakdowns, roadside support and emergency fuel inquiries.
- Collaborate with cross-functional teams, including operations and producers, to address customer concerns and provide effective solutions.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions within our customer support system.
- Escalate complex issues to senior team members or supervisors as needed while taking ownership of cases until they are resolved.
- Continuously identify opportunities for process improvement and contribute to refining customer support workflows.

**Qualifications**:

- Currently enrolled in or recently graduated from a relevant degree program (e.g., emergency management, customer service, communications, hospitality, etc.).
- Strong passion for providing excellent customer service and helping others during emergency situations.
- Exceptional written communication skills, with the ability to convey complex information clearly and concisely through non-voice channels.
- Empathetic and patient demeanor with the ability to remain calm under pressure.
- Ability to multitask, prioritize, and manage time effectively while handling multiple customer interactions.
- Proficiency in using technology and willingness to learn new tools and software quickly.
- Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.
- Fluency in English is required; Arabic is a plus.

**Benefits**
- A collaborative environment where diversity is celebrated.
- A flexible workforce. Our people are based in Dubai, but you can work from anywhere in the world.
- A highly competitive market salary with housing and transport allowance.
- A fast-moving supportive company where everybody takes ownership over their work.
- An opportunity to share in the success of the business with stock options for qualifying employees.
- The opportunity to work on a product with growing global appeal.
- Work with some of the most talented people in the industry from well-known digital brands.



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