Salesforce Solution Manager

3 weeks ago

Dubai, United Arab Emirates OnHires Full time

Our client is a leading provider of advanced liquidity and technology solutions for the crypto and FX industries, serving brokers, exchanges, and financial institutions worldwide. As the **Salesforce Solution Manager**, you will optimize Salesforce as a cornerstone of operational excellence, driving efficiency, innovation, and seamless business workflows. This pivotal role combines strategic leadership and hands-on expertise to align Salesforce with evolving business needs, unlock its full potential, and support the company's continued growth.

**Key Responsibilities**:

- **Salesforce Configuration and Customization**:

- Design, configure, and customize Salesforce workflows, user permissions, fields, reports, and dashboards tailored to business needs.
- Act as the primary administrator, managing user access, permissions, and overall system security.
- **Workflow Automation and Process Optimization**:

- Automate lead management and sales funnel processes to improve efficiency.
- Collaborate closely with internal teams to design and implement business workflows, leveraging Salesforce’s Flow Engine to build end-to-end solutions for processes like invoicing, approvals, and cross-department collaboration.
- **Expert Advisory and Solution Building**:

- Serve as a trusted advisor, guiding stakeholders on the best approaches to leverage Salesforce for business transformation. Analyze business needs and propose scalable solutions, ensuring they are aligned with the platform’s capabilities.
- **Integration Strategy and Ecosystem Development**:

- Strategically integrate tools like Zendesk, Slack, and Jira into Salesforce.
- Evaluate cutting-edge Salesforce apps and external integrations to support business growth and align the system with industry-leading practices.
- **Data Governance and Insights**:

- Implement and enforce data governance policies to ensure accuracy and consistency.
- Conduct regular audits and address data discrepancies proactively.
- Deliver actionable insights through advanced analytics and dashboards, ensuring business leaders have access to relevant KPIs and forecasts.

**Required Qualifications**:

- Expertise in Salesforce configuration, customization, and administration.
- Proven ability to implement complex workflows and business processes in Salesforce, including hands-on experience with Flow Engine.
- Knowledge of Salesforce integrations and APIs for connecting third-party tools.
- Strong understanding of data governance and validation rules.
- Excellent project management and stakeholder collaboration skills.
- Experience working in or with top-tier consulting firms such as Accenture or Salesforce partner companies is highly preferred.

**Preferred Qualifications**:

- Salesforce Administrator, Advanced Administrator, or Platform App Builder certifications.
- Strong analytical skills for data-driven decision-making.
- Familiarity with AI-driven tools like Einstein Analytics.
- Experience optimizing Salesforce in a high-demand, fast-paced environment, particularly for fintech or B2B services.
- Understanding of Agile methodologies for iterative improvements.

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