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IT Service Desk

1 month ago

Abu Dhabi, United Arab Emirates Bold Technologies Full time

**Job Overview**:
**Key Responsibilities**:

- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals.
- Assist with user account setup, password resets, and access permissions across various systems and platforms.
- Troubleshoot connectivity issues, including LAN, Wi-Fi, VPN, and remote desktop configurations.
- Escalate complex issues to higher-level support teams or external vendors as necessary.
- Document support requests, resolutions, and follow-up actions in the helpdesk system.
- Provide IT onboarding and training to new employees on company systems, software, and best practices.
- Ensure security protocols and procedures are followed, including antivirus updates and patch management.
- Collaborate with the IT team to identify improvements in processes and technology.
- Maintain an organized inventory of IT assets, including hardware, software licenses, and accessories.

**Required Skills & Qualifications**:

- Proven experience in an IT help desk or technical support role.
- Strong understanding of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and network issues.
- Familiarity with Active Directory, Office 365, VPNs, and remote support tools.
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent communication and customer service skills.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Problem-solving mindset and attention to detail.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred but not required).

**Education & Experience**:

- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 1-3 years of experience in an IT support role.

**How to Apply**: