Front Desk Member Associate
2 days ago
Job Title:
**Front Desk Member Associate (UAE National)**
**Position Summary**:
The Front Desk Member Associate serves as the face of our facility, providing outstanding customer service to all members and guests. This role is essential for creating a welcoming and efficient experience, ensuring that every visitor feels valued and informed. The Member Associate will be responsible for managing the front desk, handling member inquiries, maintaining a clean and organized environment, and supporting daily operations.
**Key Responsibilities**:
- **Customer Service Excellence**:
- Greet members, guests, and visitors with a warm, friendly demeanor and provide a welcoming atmosphere.
- Address member questions, issues, and concerns with professionalism and efficiency.
- Assist members with check-ins, membership inquiries, class bookings, and merchandise sales.
- Educate members on gym policies, programs, and services.
- **Administrative Support**:
- Maintain accurate records of member transactions, payments, and attendance.
- Handle point-of-sale transactions for merchandise and services accurately and responsibly.
- **Facility Management**:
- Ensure that the front desk, reception area, and surrounding spaces are clean, organized, and inviting.
- Oversee the inventory of supplies, including towels, drinks, and retail products, and inform management of stock needs.
- Take responsibility for towel deliveries, ensuring towels are collected, counted, and stocked as per company standards.
- **Member Engagement**:
- Foster positive member relationships by actively engaging with members and creating a supportive community.
- Provide information on upcoming classes, events, and promotions to increase member engagement and participation.
- Encourage member feedback and communicate suggestions and complaints to management to improve service delivery.
- **Safety and Compliance**:
- Uphold standards for cleanliness, health, and safety at the front desk and surrounding areas.
- Ensure compliance with all policies and regulations, including handling and securing personal member information.
Qualifications:
- UAE National required.
- High school diploma or equivalent; additional education in administration, customer service, or fitness-related fields is a plus.
- Previous experience in customer service or hospitality is preferred.
- Proficient in basic computer skills, including MS Office and POS systems.
Skills & Attributes:
- Excellent communication and interpersonal skills, with a positive and approachable personality.
- Strong organizational skills and the ability to multitask effectively.
- Dependable, punctual, and able to handle high-pressure situations with ease.
- Passion for health, fitness, and creating a supportive community environment.
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