Support Officer

5 months ago


Abu Dhabi, United Arab Emirates Injazat Full time

Overview:
**Core42** is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

**Responsibilities**:
Providing technical support and assistance to healthcare providers, clinical staff, and other users of healthcare information systems. As well as assistance with routine inquiries and problems (software and hardware). Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.
- Provide technical support to healthcare providers, clinical staff, and other users of healthcare information systems.
- Receives and logs service requests and dispatches them for action.
- Escalates technical issues as appropriate.
- Interacts with support organizations to ensure restoration of service and/or identification and correction of core problems.
- Logs issues and either resolve them or ensure they are dispatched to the applicable support group.
- Troubleshoot and resolve technical issues related to healthcare technology systems.
- Monitor and respond to service requests and incidents related to healthcare technology systems.
- Troubleshoot and resolve technical issues related to healthcare technology systems.
- Escalate unresolved issues to appropriate IT staff or vendor support as needed.
- Document and track service requests and incidents in a ticketing systemConsults within network and server teams to confirm outages. Track customer impact from server and network problems.
- Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure contractual agreements are met.
- Develop technical knowledge of each system within various clients profile and specialized knowledge of certain areas.
- Serve as the single point of contact for all client end users on all IT and Non IT related issues.
- Participate in testing and implementation of new healthcare technology solutions.
- Maintain and update knowledge base articles to ensure accurate and consistent documentation of technical issues and resolutions.
- Ensure compliance with relevant healthcare regulations and standards, such as HIPAA

Qualifications:

- Bachelor’s degree in Computer Sciences or related filed.
- Professional certifications such as ITIL.
- 1+ years of experience providing technical support in a healthcare setting
- Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
- Knowledge of MS Products (from user perspective)
- Strong Customer Service Skills, verbal and written and work ethics
- Accuracy of data input
- Service Desk or Contact Centre previous environmental experience preferred.
- Good literacy skills in both Arabic and English
- Experience in troubleshooting Desktop and network environments
- Experience in an Active Directory, Exchange and Desktop Remote Management tools
- Experience in Quality management tools and call recording software
- Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
- Knowledge on Contact center operations
- ITIL Expert Certification or relevant experience on the service desk operations.
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
- Strong understanding of ITIL Service Management
- Sound knowledge of Microsoft Office products
- Strong analytical skills.
- Demonstrated ability to mentor and implement Service desk support processes and techniques.
- Proven planning and time-management skills
- Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations



  • Abu Dhabi, Abu Dhabi, United Arab Emirates Max HR Group Ltd. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Boy to join our team at Max HR Group Ltd. as a key member of our administrative support staff.The successful candidate will be responsible for providing administrative support to our office staff, including tasks such as photocopying, filing, and data entry. They will also be responsible...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Exotic Colors By Maysari Full time

    Job Title: Office Support AssistantJob Summary: We are seeking a highly organized and detail-oriented Office Support Assistant to join our team at Exotic Colors By Maysari. As an Office Support Assistant, you will play a vital role in ensuring the smooth operation of our office by performing various tasks and maintaining a clean and organized workspace.Key...


  • Abu Dhabi, United Arab Emirates FertiClinic Fertilization Center Full time

    * Able to perform multitask - Act as the point of contact for all employees *Providing administrative support and managing their queries - Main duties include managing regular reports - supporting different departments - Supporting technical officer on hiring maintenance to repair or replace damaged office equipment. Qualification *Arabic Speaking with...


  • Abu Dhabi, United Arab Emirates Four Season Pharmacy Full time

    * Willing to relocate anytime for some work in Dubai Branch - Able to perform multitask - Act as the point of contact for all employees *Providing administrative support and managing their queries - Main duties include managing regular reports - supporting different departments - Supporting technical officer on hiring maintenance to repair or replace...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    Job Description:KOTRA Dubai is seeking an Office Assistant to support the team in various administrative tasks. The ideal candidate will have excellent communication skills, be highly organized, and have a strong attention to detail.Key Responsibilities:• Assist with onboarding new employees• Maintain employee records and assist in managing benefits...

  • IT Support Officer

    5 months ago


    Abu Dhabi, United Arab Emirates Aldar Education Full time

    Routine administrating andmaintenance of AE’s core IT operating systems andproductivity suites.Installation and upgradecomputer components and software, manage virtual servers, andintegrate automation processes.Troubleshoothardware and software errors by running diagnostics, documentingproblems and resolutions, prioritizing problems, and assessingimpact of...

  • Driver Office Support

    5 months ago


    Abu Dhabi, United Arab Emirates digitalfarm Full time

    Driver cum Office support (Temporary) We are looking for an energetic Driver cum Office Support that will help in the day-to-day duties in our office. His duties will include; - Support Finance Team in collections and bank errands - Support Content Team in picking and dropping staff in shoot locations - Maintaining Office premises/equipment and keeping...

  • Marketing Admin

    5 months ago


    Abu Dhabi, United Arab Emirates Sport Support Club IND Full time

    **Responsibilities**: **Marketing**: Collaborate with the marketing team to execute and monitor digital marketing campaigns across various platforms. Assist in content creation for social media, blogs, and other marketing materials. Conduct market research to identify trends, competitors, and new opportunities. Support the planning and execution of...

  • Admin

    3 months ago


    Abu Dhabi, United Arab Emirates Sport Support Club Full time

    We're Hiring! Female Admin Are you a detail-oriented, highly organized professional with a knack for administrative tasks? **Key Responsibilities and Tasks**: 1. **Front Desk Management**: - Greet and assist parents, children, and visitors upon arrival. - Maintain the reception area, ensuring it is tidy and welcoming. 2. **Administrative Support**: -...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates GEMS Education Full time

    Key Responsibilities:Provide exceptional administrative support to the Principal, ensuring seamless communication and coordination with school staff, parents, and corporate office representatives.Manage the Principal's calendar, handle professional communication, and maintain public relations.Coordinate school events, develop effective strategies for...


  • Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Position: IT Field SupportOfficer Job Overview:We are seeking a highly skilled IT Field Support Officerto join our dynamic team in Abu Dhabi. The successful candidatewill be responsible for providing technical support and assistanceto our clients in the field. This is a fulltime permanent positionwith opportunities for growth and development within...


  • Abu Dhabi, United Arab Emirates Epsco LLC Full time

    We are seeking an Office Admin/ customer care personnel to handle the day-today client relations. **Ability to Handle Confidential Information** - Prior Office Management Experience - Must be Graduate and fluent in English - Strong Attention to Detail - Ability to Work Without Supervision - Excellent Time Management Skills - Exceptional Communication...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Exotic Colors By Maysari Full time

    Job Title: Office BoyAt Exotic Colors By Maysari, we are seeking a highly organized and detail-oriented Office Boy to join our administrative team. The successful candidate will be responsible for ensuring the smooth operation of our office by performing various tasks and maintaining a clean and organized workspace.Key Responsibilities:Maintain a clean and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC Full time

    About the RoleAs an Administrative Support Officer with ADNOC, you will provide technical administrative support to the assigned department in various matters related to documentation, contracts administration, data gathering, periodic reporting, and internal & external coordination with concerned parties. Key ResponsibilitiesCreate, update, and maintain an...

  • IT Support Executive

    5 months ago


    Abu Dhabi, United Arab Emirates Ideacrate Full time

    Hiring - **IT Support Executive** Desired Experience :3-5 years in relevant role. - Proven experience as IT Support Engineer or in a relevant position. - A self-starter, capable of prioritizing issues as they arise. - Good diagnostic/ troubleshooting and problem-solving skills. - Excellent IT skills and good knowledge in MS Office Software administration,...

  • IT Support Specialist

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job Title: IT Field Support OfficerStar Services LLC is seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field.Key Responsibilities:Provide onsite technical support to clients in Abu Dhabi and surrounding...

  • IT Support Specialist

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    IT Field Support OfficerStar Services LLC is seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients in the field.Key Responsibilities:Provide on-site technical support to clients in Abu Dhabi and surrounding...

  • IT Support Specialist

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    IT Field Support OfficerStar Services LLC is seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field.Key Responsibilities:Provide on-site technical support to clients in Abu Dhabi and surrounding...

  • IT Support Specialist

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job Title: IT Field Support OfficerStar Services LLC is seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field.Key Responsibilities:Provide onsite technical support to clients in Abu Dhabi and surrounding...

  • Sales Support Officer

    5 months ago


    Abu Dhabi, United Arab Emirates Flowtronix (FT) LLC Full time

    With at least 10 years of experience in Sales Support - Preferably with experience in PPE Sales and Distribution - Preferably with valid UAE Driver's License - Preferably with existing client portfolio in Engineering and Construction industry - Excellent marketing skills - Excellent written and oral communication skills - Can join immediately **Salary**:...