Support Officer
7 months ago
Overview:
**Core42** is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.
**Responsibilities**:
Providing technical support and assistance to healthcare providers, clinical staff, and other users of healthcare information systems. As well as assistance with routine inquiries and problems (software and hardware). Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.
- Provide technical support to healthcare providers, clinical staff, and other users of healthcare information systems.
- Receives and logs service requests and dispatches them for action.
- Escalates technical issues as appropriate.
- Interacts with support organizations to ensure restoration of service and/or identification and correction of core problems.
- Logs issues and either resolve them or ensure they are dispatched to the applicable support group.
- Troubleshoot and resolve technical issues related to healthcare technology systems.
- Monitor and respond to service requests and incidents related to healthcare technology systems.
- Troubleshoot and resolve technical issues related to healthcare technology systems.
- Escalate unresolved issues to appropriate IT staff or vendor support as needed.
- Document and track service requests and incidents in a ticketing systemConsults within network and server teams to confirm outages. Track customer impact from server and network problems.
- Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure contractual agreements are met.
- Develop technical knowledge of each system within various clients profile and specialized knowledge of certain areas.
- Serve as the single point of contact for all client end users on all IT and Non IT related issues.
- Participate in testing and implementation of new healthcare technology solutions.
- Maintain and update knowledge base articles to ensure accurate and consistent documentation of technical issues and resolutions.
- Ensure compliance with relevant healthcare regulations and standards, such as HIPAA
Qualifications:
- Bachelor’s degree in Computer Sciences or related filed.
- Professional certifications such as ITIL.
- 1+ years of experience providing technical support in a healthcare setting
- Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
- Knowledge of MS Products (from user perspective)
- Strong Customer Service Skills, verbal and written and work ethics
- Accuracy of data input
- Service Desk or Contact Centre previous environmental experience preferred.
- Good literacy skills in both Arabic and English
- Experience in troubleshooting Desktop and network environments
- Experience in an Active Directory, Exchange and Desktop Remote Management tools
- Experience in Quality management tools and call recording software
- Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
- Knowledge on Contact center operations
- ITIL Expert Certification or relevant experience on the service desk operations.
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
- Strong understanding of ITIL Service Management
- Sound knowledge of Microsoft Office products
- Strong analytical skills.
- Demonstrated ability to mentor and implement Service desk support processes and techniques.
- Proven planning and time-management skills
- Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations
-
Administration Support Officer
7 months ago
Abu Dhabi, United Arab Emirates Four Season Pharmacy Full time* Willing to relocate anytime for some work in Dubai Branch - Able to perform multitask - Act as the point of contact for all employees *Providing administrative support and managing their queries - Main duties include managing regular reports - supporting different departments - Supporting technical officer on hiring maintenance to repair or replace...
-
Administration Support Officer
7 months ago
Abu Dhabi, United Arab Emirates FertiClinic Fertilization Center Full time* Able to perform multitask - Act as the point of contact for all employees *Providing administrative support and managing their queries - Main duties include managing regular reports - supporting different departments - Supporting technical officer on hiring maintenance to repair or replace damaged office equipment. Qualification *Arabic Speaking with...
-
Business Support Officer
1 month ago
Abu Dhabi, United Arab Emirates AAR Enterprises Full time**About the Role**: We are looking for a motivated **Business Support Officer** to join our growing team. This is an exciting opportunity for a recent graduate who is eager to contribute to the success of our business operations. As a Business Support Officer, you will work closely with various departments, including **Marketing, Procurement, and HR**,...
-
Business Support Officer
2 weeks ago
Abu Dhabi, United Arab Emirates Sky News عربية Full timeThe Business Support Officer will be responsible for coordinating critical business support requirements in liaison with the Head of Departments across various divisions. Key Responsibilities: **Pre-approvals Application Process**: - Prepare monthly pre-approval analysis reports by cross-checking it with stakeholders. - Identify best practices and...
-
Business Support Officer
2 weeks ago
Abu Dhabi, United Arab Emirates Sky News Arabia Full time**Job Description**: The Business Support Officer will be responsible for coordinating critical business support requirements in liaison with the Head of Departments across various divisions. Key Responsibilities **Pre-approvals Application Process**: - Prepare monthly pre-approval analysis reports by cross-checking it with stakeholders. - Identify best...
-
Driver Office Support
7 months ago
Abu Dhabi, United Arab Emirates digitalfarm Full timeDriver cum Office support (Temporary) We are looking for an energetic Driver cum Office Support that will help in the day-to-day duties in our office. His duties will include; - Support Finance Team in collections and bank errands - Support Content Team in picking and dropping staff in shoot locations - Maintaining Office premises/equipment and keeping...
-
Marketing Admin
7 months ago
Abu Dhabi, United Arab Emirates Sport Support Club IND Full time**Responsibilities**: **Marketing**: Collaborate with the marketing team to execute and monitor digital marketing campaigns across various platforms. Assist in content creation for social media, blogs, and other marketing materials. Conduct market research to identify trends, competitors, and new opportunities. Support the planning and execution of...
-
IT Support
2 weeks ago
Abu Dhabi, United Arab Emirates Microsoft Gold partner Getmax Full timeWho are we looking for ? Young, dynamic ready to join immediately, available to work from office. Need IT technician with previous work history in cloud and Microsoft 365 support. Will **Provide AMC and do visits to different Clients to Abu Dhabi and check out their systems.** **Skills**: - Exposure to Office 365 - Able to **Provide AMC Support to...
-
Administrative Officer
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeStar Services LLC is seeking a highly organized and detail-oriented Administrative Officer to support the operations team. The successful candidate will be responsible for managing office supplies, preparing reports on expenses and budgets, maintaining databases, organizing filing systems, answering employee and client queries, updating office policies, and...
-
Office Admin/ Customer Support
4 months ago
Abu Dhabi, United Arab Emirates Epsco LLC Full timeWe are seeking an Office Admin/ customer care personnel to handle the day-today client relations. **Ability to Handle Confidential Information** - Prior Office Management Experience - Must be Graduate and fluent in English - Strong Attention to Detail - Ability to Work Without Supervision - Excellent Time Management Skills - Exceptional Communication...
-
Admin
5 months ago
Abu Dhabi, United Arab Emirates Sport Support Club Full timeWe're Hiring! Female Admin Are you a detail-oriented, highly organized professional with a knack for administrative tasks? **Key Responsibilities and Tasks**: 1. **Front Desk Management**: - Greet and assist parents, children, and visitors upon arrival. - Maintain the reception area, ensuring it is tidy and welcoming. 2. **Administrative Support**: -...
-
Timetable Technical Support Officer
1 week ago
Abu Dhabi, United Arab Emirates Serco Plc Full timeMake a difference every day The Job Opportunity The Timetabling Technical Support Officer will support the delivery of Timetable Scheduling across the Serco Universities portfolio. The role is to deliver technical support to the Timetabling Supervisor and to prepare Timetable Scheduling / Exam Scheduling services to both Abu Dhabi and Dubai...
-
IT Support Officer
20 hours ago
Abu Dhabi, United Arab Emirates Dhabi Contracting LLC Full timeUrgently hiring for **IT Support Engineer** **(Immediate Joiner only)** for a leading construction company in Abu Dhabi, UAE. **Roles & Responsibilities**: - Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs,...
-
Collection Support Officer
5 days ago
Abu Dhabi, United Arab Emirates Madi International Full timeWe are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their dues, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made.To ensure success as a collections...
-
Administrative Officer
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full timeAbout Al Sahraa Recruitment ServicesWe are a leading recruitment agency dedicated to supporting Emiratization in the UAE. Our mission is to connect talented Emirati candidates with exciting career opportunities.Job Description: Administrative Officer - Emiratization Support ProfessionalThe ideal candidate will provide administrative support to our...
-
Admin Assistant Support Office
2 weeks ago
Abu Dhabi, United Arab Emirates Al Hosani Group Full timeGeneral Job Responsibility: - The Administrative Coordinator shall provide office services by implementing administrative procedures, policies, and systems. - Support system to the business development officers in terms of making quotations when needed - Monthly invoice preparation - Handling of operations petty cash (if will be required) - Coordination of...
-
HR Support Officer
7 days ago
Abu Dhabi, United Arab Emirates Cranleigh Abu Dhabi Full timeWe are looking for a conscientious and experienced HR Support Officer to join our vibrant HR team on a full time basis. The ideal applicant must have a bachelor's degree and/or professional certification in HR. A strong administration background within HR and Finance along with previous experience of payroll is essential. The ideal applicant must have...
-
IT Support
2 weeks ago
Abu Dhabi, United Arab Emirates Solution Team General Contracting Full timeWe are looking for an office IT that can join immediately! - Installing and configuring computer hardware, software, systems, networks, printers, and scanners. - Setting up accounts for new users - Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc. - Offer technical support to company staff and troubleshoot...
-
IT Support Executive
7 months ago
Abu Dhabi, United Arab Emirates Ideacrate Full timeHiring - **IT Support Executive** Desired Experience :3-5 years in relevant role. - Proven experience as IT Support Engineer or in a relevant position. - A self-starter, capable of prioritizing issues as they arise. - Good diagnostic/ troubleshooting and problem-solving skills. - Excellent IT skills and good knowledge in MS Office Software administration,...
-
Support Staff
2 weeks ago
Abu Dhabi, United Arab Emirates Home Finance Mortgage Consultancy Full time**Support Staff** We are looking for a Support Staff who are quick learner and versatile. A support staff member will type letters or fax documents written by his superiors, or enter important data into computers. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum...