Customer Service Officer
3 months ago
We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele.
**Key Responsibilities**:
- Provide accurate information regarding our products and services.
- Resolve customer issues promptly and efficiently, escalating to appropriate teams as necessary.
- Maintain and update customer records in the customer service database.
- Assist in the development and implementation of customer service improvements.
- Collect and analyze customer feedback to contribute to process enhancements.
**Qualifications and Experience**:
- Previous experience in a customer service or support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as in a team environment.
- Proficiency in using MS Office Suite and customer service software.
- Familiarity with the digital and creative industries is a plus.
**Core Competencies**:
- Customer Satisfaction Focus: Demonstrate a commitment to providing quality service.
- Communication Skills: Articulate ideas and information clearly and concisely.
- Teamwork: Effectively collaborate with colleagues to meet shared goals.
- Adaptability: Adjust to new conditions and challenges positively.
- Empathy: Recognise and understand customers' emotions and perspectives.
**Benefits**:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Access to our vibrant and creative community and resources.
- Supportive and dynamic work environment.
**About Us**:
MAKE is a hub of creativity and innovation, a place where entrepreneurship and experimentation meet. We boast a diverse community ranging from designers and artists to DIY enthusiasts and hobbyists. Our mission is to nurture and inspire creativity, offering a space where ideas can come to life.
If you are an enthusiastic professional eager to deliver exceptional customer service, we encourage you to apply.
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