Venue Manager

2 weeks ago

Dubai, United Arab Emirates Solutions Leisure Group Full time

Oversee the service of food items within restaurant areas and maintain overall responsibility for food service
- Ensure all line FOH staff abide to the company's Cycle of Service at all times
- Recruit and train the restaurant team including the Head Waiters, Waiters and Commis
- Ensure that FOH staff are reporting for duty and that the restaurant is adequately staffed
- Ensure work breaks are organized and in accordance with fluctuations in the volume of business
- Report and liaise regularly with (Ass.) General Manager regarding departmental performance and ensure he is informed of any relevant information or issues
- Act as Duty Manager while on shift when required and dealing with any issues that may arise during shift
- Liaise with customers regarding special functions
- Ensure that table mise-en-place are impeccable and that tables are set correctly
- Ensure that faults and defects are reported to maintenance to have appropriate action without delay
- Maintain high standards of morale and personal appearance of all staff
- Ensure fair and equitable discipline, yet complying with company regulations
- Investigate and action the causes of staff grievances
- Be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified
- Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions
- Ensure regular stocktaking of all operating equipment at specified intervals
- Ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning
- Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
- Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly and effectively
- Give feedback on guest complaints and comments
- Maintain a high degree of interest in self-development
- Clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements
- Ensure checkered napkins are ordered and received as required and ensure dirty or damaged linen are counted and exchanged for clean, usable items
- Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensure sideboards on stations are adequately stocked with replacement cutlery, napkins or other established needs, be they food or equipment
- Be totally familiar with the composition of all menu items
- Serve food and beverages in accordance with laid-down standards, but above all in a professional and courteous manner
- Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment
- Be aware of and practice good customer relations at all times, attend to customer complaints satisfactorily, and assist the guest in any way which does not adversely affect other customers
- Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
- Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities
- Be continually aware of, and maintain, the highest standards of personal hygiene and ensure that any subordinate staff adhere to this as well
- Attend meetings and training courses as required
- Consistently ensure that a staff briefing is held on a daily basis at the agreed time
- Adhere to the local municipality hygiene requirements
- Ensure that the food delivered to the tables is always of the highest standard and quality
- Conduct staff appraisal once a year without fail
- Conduct staff end of probation period as per the local employment laws and agreed time lines
- Maintain internal staff files with training documents, appraisals, and any other relevant documents
- Act as a positive ambassador for the business
- Carry out any other reasonable request asked by the management

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