Assistant Venue Manager

3 weeks ago

Dubai, United Arab Emirates The First Group Full time

Overview:
**About The First Group**: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:

- To assist in providing the highest level of service in the restaurant / outlet in order to meet and exceed our guest expectations, financial targets and colleagues satisfaction.
- To ensure that grooming standards are being met and maintained, demonstrating a professional image for our guests
- To attend all meetings required according to meetings scheduled.
- To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement.
- To report and follow up all maintenance defaults effecting efficient and professional delivery of service.
- To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
- To communicate with kitchen chef regarding menu of the day, specials, surprises in order to share this information in the pre-service briefing.
- To ensure that mise en place positioning is completed accurately and monitored to ensure that appropriate stocks are available.
- To prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan.
- To meet and greet guests in a professional and efficient manner.
- To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery.
- To prepare and present accurate bills.
- To wish “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat customer.
- To prepare the rosters on a weekly basis.
- To complete attendance records for payroll purposes.
- To conduct departmental orientation for all new team members.
- To carry out annual appraisals on all team members.
- To liaise with the Training Dept on departmental training needs.
- Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
- Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
- Ensure the administration of the 3-month/6-month review process along with the outlet Manager and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
- Ensure all the outlet par level are set and followed.
- Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed along with the bar in-charge/outlet Manager.
- Ensure the beverage cost are according to the budget/forecast.

Desired Skill & Expertise:

- A minimum of 2+ years of experience in a similar role.
- Can complete simultaneous tasks to the deadline in a high-pressure environment, with the ability to prioritize tasks effectively.
- A flexible, supportive and positive team player.

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